Solutions at every touchpoint

Features - Enhanced

Send feedback requests to multiple touch points at exactly the right moment, from purchase to first use

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Net Promoter Score (NPS)®

Use a globally recognised metric to elevate your customer experience and foster enduring trust in your brand

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Reach out to customers through any channel, at any touchpoint – quick, open, anonymous

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Manually label feedback to track themes in your data

Features - Enhanced

Combine the prowess of human moderation and advanced AI technology to review customer feedback at scale

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Dynamic Topic Display

Show your customers pertinent reviews at the point of sale and arrange by themes

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Syndication

Join a trusted network of brands sharing reviews and give consumers a better experience

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Q&A

Get your in-house experts in front of your customers and display answers next to your products

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Feefo Analytics: Product & Service Performance

Discover themes in your customers' feedback to inform and develop your brand

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Communities

Elevate your interactions by nurturing a thriving hub where your customers can easily discuss your brand

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Custom Questions

Add bespoke questions to feedback request forms to amplify your customer knowledge

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Review Booster

Kickstart your product launch using our trusted tester network

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SMS

Gather more feedback by reaching your customers on the device they use the most

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Treefo

Fund tree-planting projects in exchange for the reviews you collect with our sustainability initiative

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Ecolabels

Attract like-minded customers and celebrate your sustainability efforts with Ethy-approved badges

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Location Feedback

Increase your brands’ visibility and measure customer satisfaction in individual stores or branches

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Smartlinks

Make it easier for your customers to share their feedback with an alternative review collection method to give you extra flexibility