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Solutions at every touchpoint

From sales-boosting review response to time-saving AI analysis, Feefo can supply all the tools you need to help customers make the right decisions.

Essential

Feefo Essential is an all-around solution to collecting feedback and gaining insights.

From £99 per month – Up to 200 emails 
From £199 per month – Up to 500 emails

Features

Feefo Analytics: Essential

Monitor and uncover consumer motivations, bolster engagement, and prioritise enhancements

Features

Product and Service Reviews

Collect honest reviews from people who purchase from or used your brand with our industry leading review collection forms

Features

Display Tools

Make reviews your own with our branded on-page display tools

Features

Client Page

Present your brand in the best light with a public reviews page

Integrations

Google Partnership

Improve click-through rate and give customers confidence in your brand

Features

Moderation: Essential

Elevate your brand’s reputation with our rigorous moderation process that checks your online feedback  

Features

Social Sharing

Share your reviews to social media and show your customers what you really care about

Features

API & Webhook Access

Get access to the precious data you need to grow your brand

Enhanced

Get deeper insights, greater flexibility, and a wider reach. The extra features you get with Feefo Enhanced empower you to understand how people feel throughout their journey with you – so you can transform your service.

From £249 per month – Up to 200 emails 
From £299 per month – Up to 500 emails

Features - Enhanced

Feedback Request Manager

Send feedback requests to multiple touch points at exactly the right moment, from purchase to first use

Features - Enhanced

Net Promoter Score (NPS)®

Use a globally recognised metric to elevate your customer experience and foster enduring trust in your brand

Features - Enhanced

Surveys

Reach out to customers through any channel, at any touchpoint – quick, open, anonymous

Features - Enhanced

Insight Labels & Predictive Response

Manually label feedback to track themes in your data

Features - Enhanced

AI Moderation

Combine the prowess of human moderation and advanced AI technology to review customer feedback at scale

Upgrades

Our selection of extras will bring your brand to life. Choose your add-ons to create a solution just right for your brand.

Features - Add-on

Dynamic Topic Display

Show your customers pertinent reviews at the point of sale and arrange by themes

Features - Add-on

Syndication

Join a trusted network of brands sharing reviews and give consumers a better experience

Features - Add-on

Q&A

Get your in-house experts in front of your customers and display answers next to your products

Features - Add-on

Feefo Analytics: Product & Service Performance

Discover themes in your customers' feedback to inform and develop your brand

Features - Add-on

Communities

Elevate your interactions by nurturing a thriving hub where your customers can easily discuss your brand

Features - Add-on

Custom Questions

Add bespoke questions to feedback request forms to amplify your customer knowledge

Features - Add-on

Review Booster

Kickstart your product launch using our trusted tester network

Features - Add-on

SMS

Gather more feedback by reaching your customers on the device they use the most

Features - Add-on

Treefo

Fund tree-planting projects in exchange for the reviews you collect with our sustainability initiative

Features - Add-on

Ecolabels

Attract like-minded customers and celebrate your sustainability efforts with Ethy-approved badges

Features - Add-on

Location Feedback

Increase your brands’ visibility and measure customer satisfaction in individual stores or branches

Features - Add-on

Smartlinks

Make it easier for your customers to share their feedback with an alternative review collection method to give you extra flexibility

Integrations

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Marketing & Engagement
E-commerce
Customer Experience
Technology & Platforms

dotdigital

Marketing & Engagement

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Fresh Relevance

Marketing & Engagement

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Medallia

Marketing & Engagement

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Mention Me

Marketing & Engagement

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Movable Ink

Marketing & Engagement

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Ometria

Marketing & Engagement

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Remarkable Commerce

Marketing & Engagement

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Zapier

Marketing & Engagement

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Upzelo

Marketing & Engagement

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BigCommerce

E-commerce

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Magento

E-commerce

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Sellerdeck

E-commerce

Click Here

Shopify

E-commerce

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Woocommerce

E-commerce

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Medallia

Customer Experience

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Yocuda

Customer Experience

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AutoTrader

Technology & Platforms

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Facebook

Technology & Platforms

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Google

Technology & Platforms

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Solutions at every touchpoint

Essential

Feefo Analytics: Essential

Product and Service Reviews

Display Tools

Client Page

Google Partnership

Moderation: Essential

Social Sharing

API & Webhook Access

Enhanced

Feedback Request Manager

Net Promoter Score (NPS)®

Surveys

Insight Labels & Predictive Response

AI Moderation

Upgrades

Dynamic Topic Display

Syndication

Q&A

Feefo Analytics: Product & Service Performance

Communities

Custom Questions

Review Booster

SMS

Treefo

Ecolabels

Location Feedback

Smartlinks

Integrations

dotdigital

Fresh Relevance

Medallia

Mention Me

Movable Ink

Ometria

Remarkable Commerce

Zapier

Upzelo

BigCommerce

Magento

Sellerdeck

Shopify

Woocommerce

Medallia

Yocuda

AutoTrader

Facebook

Google

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