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It’s all in the reply

People are 97% more likely to repeat purchases from a merchant that replies to reviews. That’s where Feefo’s AI Replies comes in. Generate tailored responses to customer feedback in no time at all. 

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Effortless Customer Engagement 

Valued customers become your advocates. And nothing makes people feel more valued than personalised engagement. With AI Replies, you can instantly craft responses tailored to each review. Effortlessly resonate with your audience while saving valuable time and effort.

92% of companies say that post-sale engagement increases their credibility with customers

People are 54% more likely, or much more likely to repeat purchases when they feel personally valued by a brand

53% of consumers expect businesses to reply to a negative review in less than one week

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AI Replies 

What if you could personally respond to every customer who left feedback while remaining on-brand and professional? Now you can. Our AI analyses your customers feedback and brand tone of voice to create tailored responses and effortless replies.  

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Intelligent 

AI Replies uses sophisticated algorithms to analyse various components of your feedback, including customer and responder names, merchant details, product information and preset prompts. Freeing up valuable time for your team.  

  • Creates auto-generated text in an instant  
  • Learns your brand tone  
  • Personalised and relevant replies 
  • Regenerate response until you have the perfect match  
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What is it? 

AI technology generates an automated response to customer reviews with a click of a button. It enables an enhanced feedback management process for businesses to make replies faster and more personalised to customers. Tackle high volumes replies effortlessly.  

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How it helps

AI Replies uses sophisticated algorithms to analyse various components of your feedback, including customer and responder names, merchant details, product information and preset prompts. Freeing up valuable time for your team.  

Efficiency  
Say goodbye to manual response drafting. Feefo's AI Replies generates tailored responses to feedback in seconds, leaving more time for your team to work on business enhancing tasks. 

Personalisation  
Our AI technology analyses feedback and relevant information, such as customer names and more, to generate responses that resonate with your audience. 

Consistency  
Maintain brand consistency and professionalism across all interactions with preset prompts that offer guidelines for response generation. 

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FAQs

 
 

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