AI Reply Generator for Customer Engagement

Q: Will AI replies sound like my brand voice?

Yes. Feefo’s AI Replies can be tailored to match your brand’s specific tone and values. While the AI handles the drafting to ensure consistency and speed, your team retains full control to proofread and edit every response before it’s published, ensuring it always meets your brand standards.

Streamline engagement

Brand consistency at scale

Turn feedback into faster resolutions

Scale your customer service effortlessly by using intelligent automation to draft high-quality, personalised responses to every review. This capability allows your team to maintain a 100% response rate without the manual workload, ensuring every customer feels heard while reducing the time spent on manual replies.

Ensure every interaction reflects your unique brand voice using AI. By removing the risk of human error or inconsistent messaging, you provide a professional and unified customer experience that builds long-term loyalty and strengthens your online reputation across all platforms.

Address customer concerns and praise by analysing review sentiment to prioritise and draft relevant solutions instantly. This rapid response capability significantly improves your time-to-resolution for negative feedback, helping you recover unhappy customers faster and preventing issues from escalating.

Streamline engagement

Brand consistency at scale

Turn feedback into faster resolutions

FAQs

Will AI replies sound like my brand voice?

Yes. Feefo’s AI Replies can be tailored to match your brand’s specific tone and values. While the AI handles the drafting to ensure consistency and speed, your team retains full control to proofread and edit every response before it’s published, ensuring it always meets your brand standards.

Can I edit AI replies before sending?

Yes. All AI-generated responses are presented as drafts in the Feefo Hub. You have full control to edit, rewrite, or regenerate the message to ensure it is accurate and matches your brand voice before it is published.

How does Feefo handle negative reviews?

Negative reviews are published to maintain transparency and trust. You can set up alerts to be notified of low scores immediately and respond publicly via the Feefo Hub to resolve issues. While genuine negative feedback cannot be deleted, you can flag reviews that contain profanity, personal data, or are factually incorrect for our moderation team to investigate.

Is customer data sent to third parties or used to train models?

No. Feefo does not sell customer data to third parties. Our AI tools process data within a private, secure cloud environment, and all information is discarded immediately after use—it is never used to train external AI models. We are fully GDPR compliant and ISO 27001 certified to ensure your data remains private and secure.