Feefo: the gold standard customer review platform
Purchaser verified reviews and feedback, advanced analytics, dependable customer insights.
With Feefo, you don’t just get star ratings; you get a deeper understanding of what truly matters to strengthen customer connection and make smarter decisions.
![EasyJet new](https://business.feefo.com/hs-fs/hubfs/EasyJet%20new.png?width=90&height=60&name=EasyJet%20new.png)
Your customers are your most valuable champions
They are more likely to repeat purchase.
79% of companies that create brand advocates see an increase in cross-sell and upsell figures.
They can help you attract new customers.
50% of all buying decisions are driven by peer-to-peer marketing.
They can help you improve your offering.
Feedback from loyal customers will tell you how to refine your product or service in line with their needs.
Features
We offer a variety of cutting-edge technology to enhance your understanding and boost your brand's visibility. Our packages feature on-page display, review response, visual user-generated content, and more.
Essential
Feefo Essential is an all-around solution to collecting feedback and gaining insights.
Enhanced
Feefo Enhanced provide additional solutions to collecting feedback and gaining insights.Popular add-on features
How it works
![How it works 2](https://business.feefo.com/hs-fs/hubfs/How%20it%20works%202.png?width=664&height=660&name=How%20it%20works%202.png)
Step 1
Choose exactly when and how you want to send feedback requests and surveys after a genuine customer interaction takes place
![How it works 4](https://business.feefo.com/hs-fs/hubfs/How%20it%20works%204.png?width=664&height=660&name=How%20it%20works%204.png)
Step 2
Our system automatically sends those invites out and collects responses
![How it works 5](https://business.feefo.com/hs-fs/hubfs/How%20it%20works%205.png?width=664&height=660&name=How%20it%20works%205.png)
Step 3
Get 100% verified reviews to add to your website, ads and more
![How it works 6](https://business.feefo.com/hs-fs/hubfs/How%20it%20works%206.png?width=664&height=660&name=How%20it%20works%206.png)
Step 4
Analyse reviews with the most advanced analytics on the market and get actionable insights on how to improve
Don't just take our word for it...
![Vauxhall_-_Case_study_image_1](https://business.feefo.com/hubfs/Feefo%202024/Images/Placeholder/Vauxhall_-_Case_study_image_1.png)
“Feefo has helped us give our web pages a far more engaging, human feel that makes visitors want to stay longer. It’s down to the quality of the content Feefo empowers our customers to set their own stamp on the website. In terms of our strategy it’s really important and the out-of-the-box integration has been very impressive.”
Jonny Evans
Digital User Experience & E-Commerce Manager
View case study
![GuitarGuitar carousel image](https://business.feefo.com/hubfs/2024%20Website%20Assets/Features%20Content%20Type/Monitor%20submissions%20assets/GuitarGuitar%20carousel%20image.jpg)
“Feefo makes it easy for guitarguitar to find out what our customers really think about us as a business and understand where we can improve. Without Feefo’s insight, we’d not have taken many of the steps we have over the last two years to improve our customer experience and would have lost some customers. Feefo gave us the chance to engage with them for a second time and turn negatives into positives.”
Robert Simpson
Operations Director
View case study
![2.2-guitarguitar_logo](https://business.feefo.com/hubfs/2.2-guitarguitar_logo.png)
![Totality](https://business.feefo.com/hubfs/Imported_Blog_Media/Totality.jpg)
“It’s massively important to us that we stand out from the competition and Feefo ticks all the boxes. Nothing is as convincing as the recommendation of a fellow customer we trust. Such high Feefo review ratings are proof of the consistency of what we do for every one of our clients. Using Feefo is one of the best things we have done.”
Luis Navarro
Co-Founder and Sales Director
View case study
![3.2-Totality Services_logo](https://business.feefo.com/hubfs/3.2-Totality%20Services_logo.png)
"Your customers are your greatest advocates. Give them a platform to share their feedback, and that empowers them to support your brand."
Tony Wheble
CEO | Feefo