When people are booking trips, they want to hear from like-minded individuals. That's why showcasing reviews for your hotel, service, or hospitality reviews along the customer journey is vital. Hospitality reputation management is essential for businesses in the travel, tourism, and hospitality industry. Find out what your customers really care about, listen at every touchpoint - from check-in to post-holiday blues - and act on review insights to give future guests the best possible experience.
Review insights from every travel experience
Track and report on individual features that are being spoken about in reviews
Spotlight the moments that profoundly shape the customer journey
Identify problem areas and solve issues before they escalate
Feedback Request Manager
Request customer feedback before the trip ends
Collect public or private feedback at any or all stages of your customer’s journey. Hospitality reviews allow you to pinpoint where your strengths are and where your brand could grow and improve, giving you a more rounded view of the customer experience. Requesting feedback at moments specific to the services provided by your business can help you avoid negative feedback around services that you don’t provide or events that were out of your control. Feedback Request Manager streamlines this process, giving you more travel review insights instantly.
SMS
Personalised SMS feedback requests
Reach out to your customers any time or any place with SMS feedback requests. Tailor the content for a personal touch and combine with our Feedback Request Manager, to get on-the spot feedback that allows you to take immediate action. From hotel customer reviews to hospitality reviews, we've got you covered.
NPS
Improving NPS in the travel industry
Understanding each part of their experience is one thing, but how loyal are your customers to your brand? Did that one incident with the hotel put them off recommending you to a friend? Is there an opportunity to redeem your reputation and improve your image? Net Promoter Score (NPS) gives you an instant snapshot of how your customers feel towards your business, so you can see what you’re getting right and when you need to act to stop issues from escalating.
Dynamic Topic Display
Use AI to organise your hospitality reviews
Speed up the decision-making process and create a more personalised browsing experience by clearly guiding your customers to hospitality reviews that are relevant to them. Don’t worry, this doesn’t mean trawling through your feedback and grouping it together - Dynamic Topic Display does it for you!
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