Access millions of verified reviews for 6,500+ brands   Search reviews
Hub login
Skip to content
English - United Kingdom

Turn advocates into add to carts

Feefo Social isn't just a platform; it's a conversion engine. We transform the authentic content your customers are already creating into a powerful, automated sales force.

Your content engine, unlocked.

Feefo social icons 1-1

30%

Up to 30% Increase in PDP-to-cart conversions

Feefo social icons 2-1

8.5%

Up to 8.5% higher conversion rate when UGC is deployed

Feefo social icons 3-1

20%

Up to 20% reduction in bounce rates

Modern consumers skip ads and trust peers. Feefo Social delivers instant authenticity by automatically aggregating genuine visual UGC from Instagram, TikTok, YouTube, and direct uploads. Deploy this high-trust content as shoppable galleries and widgets on your site. Turn customer posts into guaranteed conversion lift.
Feefo Social 1-1
Stop hunting for content. Our automated workflows effortlessly capture all customer media. Safely and scalably deploy authentic social proof across your entire e-commerce store, regardless of your platform. Crucially, we handle all complex UGC compliance and rights management.
Feefo Social 4
Get high-engagement visuals without sacrificing performance. Feefo Social optimises content and uses lazy-loading to deliver mobile-first, shoppable widgets while maintaining a Google Lighthouse speed score of 90+. This ensures a fast, seamless experience that boosts time on site. Gain clear analytics on how UGC drives clicks, Add-to-Carts, and revenue.
Feefo Social 5
Feefo Social ensures legal compliance when using customer photos or videos by offering two quick ways to secure permission. The Rights by Response method allows you to request approval in social media comments, where a creator’s simple reply with your custom hashtag instantly unlocks the content. For more formal campaigns or when you need explicit legal sign-offs and contact details, the Rights by Registration method directs creators to a secure, branded landing page to accept your terms and conditions. Both options automatically track and log approvals within Feefo, keeping your brand legally protected.
Feefo Social 5
Instant trust. Higher conversions.
Modern consumers skip ads and trust peers. Feefo Social delivers instant authenticity by automatically aggregating genuine visual UGC from Instagram, TikTok, YouTube, and direct uploads. Deploy this high-trust content as shoppable galleries and widgets on your site. Turn customer posts into guaranteed conversion lift.
Feefo Social 1-1
Effortless aggregation. Full compliance.
Stop hunting for content. Our automated workflows effortlessly capture all customer media. Safely and scalably deploy authentic social proof across your entire e-commerce store, regardless of your platform. Crucially, we handle all complex UGC compliance and rights management.
Feefo Social 4
Built for speed. Optimised for mobile.
Get high-engagement visuals without sacrificing performance. Feefo Social optimises content and uses lazy-loading to deliver mobile-first, shoppable widgets while maintaining a Google Lighthouse speed score of 90+. This ensures a fast, seamless experience that boosts time on site. Gain clear analytics on how UGC drives clicks, Add-to-Carts, and revenue.
Feefo Social 5
Securing permission made simple
Feefo Social ensures legal compliance when using customer photos or videos by offering two quick ways to secure permission. The Rights by Response method allows you to request approval in social media comments, where a creator’s simple reply with your custom hashtag instantly unlocks the content. For more formal campaigns or when you need explicit legal sign-offs and contact details, the Rights by Registration method directs creators to a secure, branded landing page to accept your terms and conditions. Both options automatically track and log approvals within Feefo, keeping your brand legally protected.
Feefo Social 5

FAQs

How does Feefo Social handle UGC rights?

Feefo Social uses an automated Rights Management system. You can send permission requests directly to content creators, who have 14 days to approve or reject them. The platform maintains a full audit trail of all approvals, ensuring your use of customer photos and videos is always legal and compliant.

Does Feefo Social work with Instagram Stories and TikTok?

Yes. Feefo Social can aggregate content from Instagram, TikTok, YouTube Shorts, and more. It even includes a specific "Stories" widget layout for your website, allowing you to display authentic vertical video content in a format your customers already love and use.

Will Feefo Social slow down my product page?

No. Feefo Social uses asynchronous loading, meaning it won't block your main page content from loading quickly. The widgets are SEO-optimized and lightweight, allowing you to display rich visual content like TikToks and Instagram Stories without compromising your site's performance.

Can I moderate UGC before it appears?

Yes. All content is held in a staging area for your approval and will never go live automatically. You have full control to review, approve, or reject every photo and video. Feefo Social also includes AI-powered profanity filters to help you maintain high brand standards effortlessly.

 

Read real success stories

Masumi Headwear build consumer and B2B trust with Feefo
Retail

Masumi Headwear build consumer and B2B trust with Feefo

Discover how Masumi Headwear leveraged Feefo's customer feedback platform to drive growth, enhance customer trust, and secure prestigious p...

August 15, 2024

Rehome boost sales and turnover with customer feedback
Retail

Rehome boost sales and turnover with customer feedback

Read about how Rehome increased its sales by 161% and turnover by 15% using customer feedback from Feefo's review platform.

April 25, 2023

How Feefo helped Kia engage with customers and increase car sales
Automotive

How Feefo helped Kia engage with customers and increase car sales

Discover how Feefo helped Kia boost customer trust and increase response rates through verified reviews and improved customer engagement.

October 13, 2021

 

Ready to turn social moments into shoppable assets?

Get in touch with our team today to schedule a quick, personalised demo and see exactly how Feefo Social can drive real results for your brand, your campaigns, and your bottom line.