Trusted by over 6,500 brands, from household names to local heroes
Customer Stories
Coastfields
Reduced 8 hours of weekly feedback analysis to 1
Coastfields cut feedback analysis by 88% using Feefo’s AI-Integrated Product Sentiment Analysis. The tool reveals park-by-park and product-level sentiment trends, flags guest experience issues, and helps teams benchmark performance and act faster.
Sandals
Cut feedback analysis time by 89%
Feefo’s AI-Integrated Product Sentiment Analysis transformed how Sandals analyses guest feedback, cutting investigation time by 89%. Resort-level sentiment tracking helps teams spot emerging problems earlier and turn guest insight into action faster.
Optimyze
33% review response rate on WhatsApp
Optimyze partners with Feefo to collect and display independent purchaser-verified reviews, particularly valuable in professional services. Through a structured approach to feedback collection, they achieved a 33% response rate to review requests sent via WhatsApp.
FKA Brands
Collected social proof for products before launch
FKA Brands uses Review Booster to generate reviews before new product launches, building social proof from day one. The reviews have helped increase sell-out, strengthen retailer relationships and provide early customer feedback that informs product improvements before further production.
Not on The High Street
88% increase in email response rates
Not On The High Street launched In Mail, enabling their customers to leave reviews directly within emails. The frictionless experience increased engagement, achieved a 92% form completion rate and gathered more comprehensive customer insights.
EE Store
Syndicated reviews to drive sales from product launch
EE Store uses Feefo’s Syndication to display authentic reviews on new products from the moment they’re listed, helping customers buy with confidence. Verified feedback also provides EE with insight on customer issues to inform commercial decisions.
Coastfields
Reduced 8 hours of weekly feedback analysis to 1
Coastfields cut feedback analysis by 88% using Feefo’s AI-Integrated Product Sentiment Analysis. The tool reveals park-by-park and product-level sentiment trends, flags guest experience issues, and helps teams benchmark performance and act faster.
Sandals
Cut feedback analysis time by 89%
Feefo’s AI-Integrated Product Sentiment Analysis transformed how Sandals analyses guest feedback, cutting investigation time by 89%. Resort-level sentiment tracking helps teams spot emerging problems earlier and turn guest insight into action faster.
Optimyze
33% review response rate on WhatsApp
Optimyze partners with Feefo to collect and display independent purchaser-verified reviews, particularly valuable in professional services. Through a structured approach to feedback collection, they achieved a 33% response rate to review requests sent via WhatsApp.
FKA Brands
Collected social proof for products before launch
FKA Brands uses Review Booster to generate reviews before new product launches, building social proof from day one. The reviews have helped increase sell-out, strengthen retailer relationships and provide early customer feedback that informs product improvements before further production.
Not on The High Street
88% increase in email response rates
Not On The High Street launched In Mail, enabling their customers to leave reviews directly within emails. The frictionless experience increased engagement, achieved a 92% form completion rate and gathered more comprehensive customer insights.
EE Store
Syndicated reviews to drive sales from product launch
EE Store uses Feefo’s Syndication to display authentic reviews on new products from the moment they’re listed, helping customers buy with confidence. Verified feedback also provides EE with insight on customer issues to inform commercial decisions.
Coastfields
Reduced 8 hours of weekly feedback analysis to 1
Coastfields cut feedback analysis by 88% using Feefo’s AI-Integrated Product Sentiment Analysis. The tool reveals park-by-park and product-level sentiment trends, flags guest experience issues, and helps teams benchmark performance and act faster.
Sandals
Cut feedback analysis time by 89%
Feefo’s AI-Integrated Product Sentiment Analysis transformed how Sandals analyses guest feedback, cutting investigation time by 89%. Resort-level sentiment tracking helps teams spot emerging problems earlier and turn guest insight into action faster.
Optimyze
33% review response rate on WhatsApp
Optimyze partners with Feefo to collect and display independent purchaser-verified reviews, particularly valuable in professional services. Through a structured approach to feedback collection, they achieved a 33% response rate to review requests sent via WhatsApp.
FKA Brands
Collected social proof for products before launch
FKA Brands uses Review Booster to generate reviews before new product launches, building social proof from day one. The reviews have helped increase sell-out, strengthen retailer relationships and provide early customer feedback that informs product improvements before further production.
Not on The High Street
88% increase in email response rates
Not On The High Street launched In Mail, enabling their customers to leave reviews directly within emails. The frictionless experience increased engagement, achieved a 92% form completion rate and gathered more comprehensive customer insights.
EE Store
Syndicated reviews to drive sales from product launch
EE Store uses Feefo’s Syndication to display authentic reviews on new products from the moment they’re listed, helping customers buy with confidence. Verified feedback also provides EE with insight on customer issues to inform commercial decisions.
Coastfields
Reduced 8 hours of weekly feedback analysis to 1
Coastfields cut feedback analysis by 88% using Feefo’s AI-Integrated Product Sentiment Analysis. The tool reveals park-by-park and product-level sentiment trends, flags guest experience issues, and helps teams benchmark performance and act faster.
Sandals
Cut feedback analysis time by 89%
Feefo’s AI-Integrated Product Sentiment Analysis transformed how Sandals analyses guest feedback, cutting investigation time by 89%. Resort-level sentiment tracking helps teams spot emerging problems earlier and turn guest insight into action faster.
Optimyze
33% review response rate on WhatsApp
Optimyze partners with Feefo to collect and display independent purchaser-verified reviews, particularly valuable in professional services. Through a structured approach to feedback collection, they achieved a 33% response rate to review requests sent via WhatsApp.
FKA Brands
Collected social proof for products before launch
FKA Brands uses Review Booster to generate reviews before new product launches, building social proof from day one. The reviews have helped increase sell-out, strengthen retailer relationships and provide early customer feedback that informs product improvements before further production.
Not on The High Street
88% increase in email response rates
Not On The High Street launched In Mail, enabling their customers to leave reviews directly within emails. The frictionless experience increased engagement, achieved a 92% form completion rate and gathered more comprehensive customer insights.
EE Store
Syndicated reviews to drive sales from product launch
EE Store uses Feefo’s Syndication to display authentic reviews on new products from the moment they’re listed, helping customers buy with confidence. Verified feedback also provides EE with insight on customer issues to inform commercial decisions.
Everything you need to collect, showcase and learn from customer feedback.
Feefo is a customer reviews and feedback management platform that helps businesses collect, analyse and showcase verified customer reviews to build trust and drive growth.
Build brand reputation
and visibility
Collect reviews and other UGC from genuine customers, then turn these real experiences into trusted content that builds your reputation, strengthens your SEO and improves visibility in AI-powered search.
Improve conversions
and boost sales
Showcase authentic feedback throughout the customer journey to build trust, remove barriers to purchase and help turn more browsers into buyers.
Turn data into
informed decision
Use AI-powered insights to understand customer sentiment, identify trends and uncover opportunities at scale, so you can make smarter decisions that improve customer experience and drive growth.
Customer review software
Our products help you collect, showcase, and act on customer insights throughout the entire customer journey.
Collect purchaser-verified product and service reviews through friction-free forms designed to increase responses and deliver richer, more actionable customer insights.
Use AI to analyse customer feedback, reveal what’s impacting your rating and identify the areas and actions that drive improvement.
Gather verified feedback through WhatsApp, creating a convenient, conversational experience that increases response rates and captures richer customer insights.
Bring UGC from social media onto your website as shoppable galleries, turning authentic customer content into social proof that drives sales.
Analyse product reviews with AI to understand customer sentiment, discover what drives it and identify product issues before they grow.

Product and Service Reviews
Collect purchaser-verified product and service reviews through friction-free forms designed to increase responses and deliver richer, more actionable customer insights.

Tag Analytics
Use AI to analyse customer feedback, reveal what’s impacting your rating and identify the areas and actions that drive improvement.

Gather verified feedback through WhatsApp, creating a convenient, conversational experience that increases response rates and captures richer customer insights.

Feefo Social
Bring UGC from social media onto your website as shoppable galleries, turning authentic customer content into social proof that drives sales.

Product Sentiment
Analyse product reviews with AI to understand customer sentiment, discover what drives it and identify product issues before they grow.
Switching to Feefo is simple
With dedicated onboarding and ongoing support
Implementation and set up
We’ll guide you through configuration with support materials and a dedicated onboarding team.
Connect your systems
Easily connecting via plug-in, API or simple data upload.
Bring your reviews with you
We’ll help you migrate your existing reviews. All you need to do is provide us with the data.
Collect and display
Once connected, feedback requests are sent automatically and reviews will begin to appear.
Implementation and set up
We’ll guide you through configuration with support materials and a dedicated onboarding team.
Connect your systems
Easily connecting via plug-in, API or simple data upload.
Bring your review with you
We’ll help you migrate your existing reviews. All you need to do is provide us with the data.
Collect and display
Once connected, feedback requests are sent automatically and reviews will begin to appear.
Feefo connects with
600+ tech platforms
Connect Feefo with your existing tech stack in minutes. Our integrations sync automatically to keep your reviews flowing.
- Works with your favourite toolsInstall integrations quickly with our app marketplace
- Real-Time SyncReviews update automatically across all platforms
- Custom APIBuild custom integrations with our powerful API
The Gold Standard in
Authentic feedback means more.
Feefo is the world’s largest purchaser-verified feedback and insights platform. This means every review collected by Feefo is linked to a genuine transaction and reflects a real experience. That’s the confidence buyers need, and the credibility brands can’t fake.