You define what matters; we deliver the customer insights and tools to drive it. We use AI to analyse your review tags into clear priorities and actionable recommendations – so you can move from insight to improvement in minutes, not weeks.
Turn Customer Voice into Business Strategy
A high rating is a great start, but it doesn’t tell the whole story. To truly grow, you need to know exactly what drives customer satisfaction and where the friction lies.
Strategic Intelligence for Scalable Growth
Tag Analytics answers the questions buried in your review data: Which business areas are performing well? What topics are affecting your score and by how much? And most importantly—what should you actually do about it? Instead of manually combing through reviews, you get AI-powered analysis that surfaces priorities and actionable recommendations automatically.
Travel: Optimise your offering by understanding exactly what travellers enjoy about specific packages. Turning guest feedback into real-time coaching for on-site teams.
Retailers: Protect your reputation by identifying which suppliers are impacting your scores and understand the "why" behind regional performance differences in your product lines.
Manufacturers: Innovate in real-time. Stop waiting for the next production cycle. Turn user struggles, like "coffee temperature," into immediate content that solves the problem now.
Insurance Providers: Maximise growth by pinpointing high-performing service channels and automating agent performance management through feedback linked directly to KPIs.
Drive ROI through Quantified Data.
Replace gut-feel decisions with objective, AI-driven evidence. Tag Analytics eliminates internal bias by showing you precisely what's impacting your rating.
Impact on Rating: We tell you exactly how much each specific topic, from "breakfast quality" to "battery life", is influencing your overall score.
Justify Investment: When you can quantify that a specific branch is costing you 0.5 stars, you have the evidence to build the business case for targeted upskilling and justify operational change.
No More Drowning in Review Data
Automatically surface the issues that matter most. Stop building spreadsheets and start building strategies. Utilise the insights to provide your teams with a clear view of what’s trending in real-time.
Hidden Drivers: Identify the specific stakeholders and variables influencing your rating that are usually invisible in a sea of text.
Actionable Intelligence: Move beyond vague trends with AI-generated "how-to" summaries tailored to your specific role—whether you’re a Finance Manager or a Category Buyer.
No More Drowning in Review Data
Automatically surface the issues that matter most.Stop building spreadsheets and start building strategies. Utilise the insights to provide your teams with a clear view of what’s trending in real-time.
Hidden Drivers: Pinpoint the specific stakeholders and variables influencing your rating that are usually invisible in a sea of text.
Actionable Intelligence: Move beyond vague trends with AI-generated "how-to" summaries tailored to your specific role—whether you’re a Finance Manager or a Category Buyer.
Strategic Content: Win the Search Results
Transform common user questions into authoritative content. By identifying the specific questions and praise patterns in your reviews, you can:
Fuel Marketing: Create high-converting campaigns backed by authentic UGC.
Dominate AEO: Feed AI-driven search engines the exact language and answers your customers are looking for based off verified data.
Data-Driven Confidence: Validate your product roadmap with the true voice of your customer.
Speak with one of our review experts today
What you can expect next:
A brief conversation to align goals and priorities.
