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Our review platform pricing packages

Flexible pricing and packages to help you gather verified customer reviews and feedback. With advanced tools to turn feedback into actionable insight, and human customer support you can depend on.

Essential

Boost reputation and sales performance with tools to collect, manage, showcase and analyse verified customer reviews and feedback. 

from £99 /month + VAT
Buy now
  • From 200 sends
  • Product & Service Reviews
  • Review Response
  • Google Partnership
  • Client Review Page
  • Display Tools
  • Social Sharing
  • Customer Support
  • API & Webhooks Access
  • Moderation: Essentials
  • Feefo Analytics: Essential
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Enhanced

Unlock the true value of customer reviews and feedback, with advanced tools for comprehensive analysis, actionable data and forging deeper customer connection. 

from £249 /month + VAT
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  • From 200 sends
  • Everything in Essential
  • Feedback Request Manager
  • Insight Labels & Predictive Responses
  • NPS
  • Surveys
  • Dedicated Customer Success Manager

Bespoke

Tailor your package with help from Feefo’s review and insight specialists. We’ll work with you to create a customised plan that achieves your business goals. 

Let's discuss
Call us → Book a demo


 


With Feefo, you don’t just get star ratings; you get a deeper understanding of what truly matters to strengthen customer connection and make smarter decisions. Our review platform fees are transparent and clear, allowing you to manage costs while accessing the features you need to better connect with your customers, and grow.


 

Discover what our clients are saying

Compare the features in our pricing packages

Feefo pricing packages offer flexible options to suit businesses of all sizes, from household names to local heroes. The Essential Plan provides key features for starting verified review collection, while the Enhanced Plan adds advanced analytics for deeper customer insights.
For businesses with unique needs, our Bespoke Plan can be customised to align your review platform features with your goals.

Sends

Essential

£99199 /month + VAT /month + VAT

Buy now
Get in touch

Enhanced

£249299 /month + VAT /month + VAT

Get in touch
Get in touch

Essential

Enhanced

Features
Feefo Analytics: Essential
Monitor and uncover consumer motivations, bolster engagement, and prioritise enhancements
Google Partnership
Improve clickthrough rate and give customers confidence
 in your brand
Social Sharing
Share your reviews to social media and show your customers what you really care about
Feedback Request Manager
Send feedback requests to multiple touch points at exactly
 the right moment, from purchase to first use
NPS
Use a globally recognised metric to elevate your customer
 experience and foster enduring trust in your brand
Insights Labels & Predictive Response
Manually label feedback to track themes in your data
Surveys
Reach out to customers through any channel, at any touchpoint – quick, open,
 anonymous
SMS Feedback Requests
Gather more feedback by reaching your customers on the device they use the most
Custom Questions
Add bespoke questions to feedback request forms to amplify your customer knowledge
Ecolabels
Attract like-minded customers and celebrate your sustainability efforts with Ethy-approved badges
Location Feedback
Increase your brands’ visibility and measure customer satisfaction in
 individual stores or branches. Choose from 1, 2-5, 6-10, 11+.
Review Booster
Kickstart your product launch using our trusted tester network or ask Feefo to generate feedback form links to send to your testers
Dynamic Topic Display​ & Highlighted Snippets
Show your customers pertinent reviews at the point of sale and arrange by themes
Custom Form Templates
Create your own custom form using a variety of question formats to obtain the information you require
-
Communities
Elevate your interactions by nurturing a thriving hub where your customers
 can easily discuss your brand
-
Smartlink
Make it easier for your customers to share their feedback with an alternative
review collection method to give you extra flexibility.
-
AI Replies
Instantly respond to reviews with tailored responses produced by AI
-

Moderation
Moderation: Essential (by profanity 
filter)
Moderation: Essential (by profanity 
filter)
Full Human Moderation
Add a human touchpoint to your moderation process
-
Full Moderation (blend of human and 
AI)
Combine the prowess of human moderation and advanced AI technology
 to review customer feedback at scale
-
Reply Moderation
Elevate your brand’s reputation with our rigorous moderation
 process that checks your online feedback
-

Customer Success
Access to Knowledge base
Instant access to Feefo’s guides, tips, and best practices for maximising the platform. Perfect for self-help and detailed information
Live Chat Support
Get real-time assistance from our support team to resolve your issues quickly and efficiently
Email Support
Reach out to our support team via email for detailed assistance and resolutions at your convenience
Annual Account Review
Receive a comprehensive yearly review of your account to optimise performance and ensure you're getting the most out of Feefo's services
Dedicated Customer Success Manager
Enjoy personalised support and strategic guidance from your dedicated Customer Success Manager to help you achieve your business goals with Feefo
-

Set up Services
6 Month Historical Upload
Upload and analyse up to six months of past data to gain insights and enhance your feedback strategy with Feefo
Form Setup
Upload and analyse up to six months of past data to gain insights and enhance your feedback strategy with Feefo
Import Reviews
Easily transfer and integrate your existing reviews into Feefo's platform to maintain a comprehensive feedback history
Product Matching
Effortlessly match your products for accurate review collection and analysis
Survey Set Up (per Survey)
Effortlessly configure and deploy surveys tailored to your specific needs and audience with Feefo's personal setup process
Setup as a Service
Instantly respond to reviews with tailored responses produced by AI
-
Feed Mapping
Streamline your data integration process by mapping and pre-processing your feeds with Feefo's efficient tools, ensuring seamless data flow and accuracy
-
Form Template Changes
Modify and customise your form templates ensuring they align perfectly with your evolving business needs and branding
-
Custom Email Template
Get personalised email templates tailored to your brand's voice and style, ensuring impactful communication with your customers
-
Data Services
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Can I import my reviews from other review providers?

Certainly, simply provide us with the data, and we will seamlessly integrate it into your Feefo account. It's worth noting that not all feedback platforms facilitate the transfer of your reviews upon departure, so we recommend verifying this capability with your current provider.

When should I start looking if I want to switch review platform providers?

We recommend starting your search as early as possible, ideally six months before your existing contract ends, as many platforms have auto-renewal policies. This proactive approach gives you time to fully understand your alternatives, review platform costs and to make well-informed decisions without feeling rushed.

How does Feefo prevent fake reviews?

Feefo reviews are built on trust, featuring genuine insights from authentic customers, who have actually used the products and services. We send feedback requests directly to real customers that have made a purchase from you, to guarantee that all reviews are genuine. 

This process not only protects your business from fake reviews but also helps build trust with potential buyers. Authentic feedback can boost sales, enhance your reputation, and reinforce your brand as one people can rely on, with reviews they know are trustworthy.

What customer support is available in each plan?

All our plans include comprehensive customer support from real humans through phone, email, and live chat, ensuring that help is always available when you need it. 

For businesses that require more personalised assistance, our Enhanced and Enterprise packages offer the option of a dedicated account manager to provide tailored support and guidance. 

Whether you’re on a basic plan or a premium package, you can count on reliable and accessible customer service from the Feefo team.

How long does the contract last?

Our standard contract duration is 12 months, providing you with long-term stability and commitment. We believe in flexibility, which is why we provide the convenience of monthly payments, so you can manage your budget effectively.

This payment structure ensures transparency and allows you to focus on growing your business without worrying about your review platform costs. Choose a plan that supports your goals with the peace of mind that comes from a stable, flexible contract.

Can I add multiple websites to my package?

Yes, you can add multiple websites to your package. While pricing is generally based on a per-domain model, we're open to discuss options as you add more domains. Reach out to us, and we’ll be happy to create a tailored solution that fits your specific needs.

Are there any setup fees?

No, we don’t charge additional fees for setup. They’re included with your subscription costs. 

Need help choosing your package?

Once you’ve submitted your details, one of our experts will get in touch to ensure your Feefo package is perfectly tailored to your business needs. Or call us on: 0203 362 4209