Our Pricing Packages
Pick a Feefo package to suit your business needs.
Enhanced
For businesses who generate lots of sales and want deeper analysis on customer feedback data.
- Everything in Essential
- Feedback Request Manager
- Insight Labels & Predictive Responses
- NPS
- Surveys
- Dedicated Customer Success Manager
Essential
For businesses who are just starting out on their review collection journey.
- Product & Service Reviews
- Review Response
- Google Partnership
- Client Review Page
- Display Tools
- Social Sharing
- Customer Support
- API & Webhooks Access
- Moderation: Essentials
- Feefo Analytics: Essential
Discover what our clients are saying
Explore the full feature comparison here
Enhanced
from £249 /month + VAT
-
Sends
- Up to 200
-
- Up to 500
- +£50 per month
-
- Up to 500+
- Bespoke
-
Features
- Feefo Analytics: Essential
-
- Google Partnership
-
- Social Sharing
-
- Feedback Request Manager
-
- NPS
-
- Insights Labels & Predictive Response
-
- Surveys
-
- SMS Feedback Requests
- Add on
-
- Custom Questions
- Add on
-
- Feefo Analytics: Service & Product Performance
- Add on
-
- Ecolabels
- Add on
-
- Location Feedback
- Add on
-
- Review Booster
- Add on
-
- Dynamic Topic Display & Highlighted Snippets
- Add on
-
- Custom Form Templates
- Add on
-
- Communities
- Add on
-
- Smartlink
- Add on
-
- AI Replies
- Add on
-
Moderation
- Moderation: Essential (by profanity filter)
-
- Full Human Moderation
- Add on
-
- Full Moderation (blend of human and AI)
- Add on
-
- Reply Moderation
- Add on
-
Customer Success
- Access to Knowledgebase
-
- Live Chat Support
-
- Email Support
-
- Annual Account Review
-
- Dedicated Customer Success Manager
-
Set up Services
- 6 Month Historical Upload
-
- Form Setup
-
- Import Reviews
-
- Product Matching
-
- Survey Set Up (per Survey)
-
- Setup as a Service
- -
-
- Feed Mapping
- Add on
-
- Form Template Changes
- Add on
-
- Custom Email Template
- Add on
-
- Data Services
- Add on
Essential
from £99 /month + VAT
-
Sends
- Up to 200
-
- Up to 500
- +£100 per month
-
- Up to 500+
- Bespoke
-
Reporting
- Feefo Analytics / Essential
-
- Google Business Integration
-
- Social Sharing
-
- Feedback Request Manager
- Add on
-
- NPS
- Add on
-
- Insights Labels
- Add on
-
- Surveys
- Add on
-
- SMS Feedback Requests
- Add on
-
- Custom Questions
- Add on
-
- Feefo Analytics / Product Specific Reporting
- Add on
-
- Feefo Analytics / Service & Product Performance
- Add on
-
- FSAS
- Add on
-
Location Feedback
- 1 location
- Add on
-
- 2 to 5 locations
- Add on
-
- 6 to 10 locations
- Add on
-
- 11 locations
- -
-
Review Booster
- Review Booster
- Add on
-
- Dynamic Topic Display + S&P Performance Report
- Add on
-
- Custom Form Templates
- -
-
- Communities
- -
-
- AI Merchant Replies
- -
-
Moderation
- Standard Moderation (by profanity filter)
-
- Full Human Moderation
- -
-
- Full Moderation (blend of human and AI)
- -
-
- Reply Moderation
- -
-
Customer Success
- Access to Knowledgebase
-
- Live Chat Support
-
- Email Support
-
- Annual Account Review
-
- Dedicated Customer Success Manager
- -
-
Set up Services
- 6 Month Historical Upload
- Add on
-
- Form Setup (Micro)
- Add on
-
- Import Reviews
- Add on
-
- Import Verified Reviews
- Add on
-
- Product Matching***
- Add on
-
- Survey Set Up (per Survey)
- Add on
-
- Setup as a Service (non-Enterprise)
- Add on
-
- Form Setup (Bespoke)
- -
-
- Form Setup (Complex)
- -
-
- Form Setup (Simple)
- -
-
- Feed Mapping / Pre Processing
- -
-
- Form Template Changes
- -
-
- Custom Email Template (by exception only)
- -
-
Data Services
- Authorised Views (GCP required)
- -
-
- Bespoke Dashboards
- -
-
- Data Feeds Out (client API endpoint)
- -
-
- Data Feeds Out (CSV)
- -
Enhanced
from £249 /month + VAT |
Essential
from £99 /month + VAT |
||
---|---|---|---|
Price |
|
|
|
Sends | |||
Up to 200 |
|
|
|
Up to 500 | +£50 per month | +£100 per month | |
Up to 500+ | Bespoke | Bespoke | |
Features | |||
Feefo Analytics: Essential |
|
|
|
Google Partnership |
|
|
|
Social Sharing |
|
|
|
Feedback Request Manager |
|
Add on | |
NPS |
|
Add on | |
Insights Labels & Predictive Response |
|
Add on | |
Surveys |
|
Add on | |
SMS Feedback Requests | Add on | Add on | |
Custom Questions | Add on | Add on | |
Feefo Analytics: Service & Product Performance | Add on | Add on | |
Ecolabels | Add on | Add on | |
Location Feedback | Add on | Add on | |
Review Booster | Add on | Add on | |
Dynamic Topic Display & Highlighted Snippets | Add on | Add on | |
Custom Form Templates | Add on | - | |
Communities | Add on | - | |
Smartlink | Add on | - | |
AI Replies | Add on | - | |
Moderation | |||
Moderation: Essential (by profanity filter) |
|
|
|
Full Human Moderation | Add on | - | |
Full Moderation (blend of human and AI) | Add on | - | |
Reply Moderation | Add on | - | |
Customer Success | |||
Access to Knowledgebase |
|
|
|
Live Chat Support |
|
|
|
Email Support |
|
|
|
Annual Account Review |
|
|
|
Dedicated Customer Success Manager |
|
- | |
Set up Services | |||
6 Month Historical Upload |
|
Add on | |
Form Setup |
|
Add on | |
Import Reviews |
|
Add on | |
Product Matching |
|
Add on | |
Survey Set Up (per Survey) |
|
Add on | |
Setup as a Service | - | Add on | |
Feed Mapping | Add on | - | |
Form Template Changes | Add on | - | |
Custom Email Template | Add on | - | |
Data Services | Add on | - | |
Sends | |||
Up to 200 |
|
|
|
Up to 500 | +£50 per month asd | +£100 per month | |
Up to 500+ | Bespoke | Bespoke | |
Reporting | |||
Feefo Analytics / Essential |
|
|
|
Google Business Integration |
|
|
|
Social Sharing |
|
|
|
Feedback Request Manager |
|
Add on | |
NPS |
|
Add on | |
Insights Labels |
|
Add on | |
Surveys |
|
Add on | |
SMS Feedback Requests | Add on | Add on | |
Custom Questions | Add on | Add on | |
Feefo Analytics / Product Specific Reporting | Add on | Add on | |
Feefo Analytics / Service & Product Performance | Add on | Add on | |
FSAS | Add on | Add on | |
Location Feedback | |||
1 location | Add on | Add on | |
2 to 5 locations | Add on | Add on | |
6 to 10 locations | Add on | Add on | |
11 locations | - | - | |
Review Booster | |||
Review Booster | Add on | Add on | |
Dynamic Topic Display + S&P Performance Report | Add on | Add on | |
Custom Form Templates | Add on | - | |
Communities | Add on | - | |
AI Merchant Replies | Add on | - | |
Moderation | |||
Standard Moderation (by profanity filter) |
|
|
|
Full Human Moderation | Add on | - | |
Full Moderation (blend of human and AI) | Add on | - | |
Reply Moderation | Add on | - | |
Customer Success | |||
Access to Knowledgebase |
|
|
|
Live Chat Support |
|
|
|
Email Support |
|
|
|
Annual Account Review |
|
|
|
Dedicated Customer Success Manager |
|
- | |
Set up Services | |||
6 Month Historical Upload |
|
Add on | |
Form Setup (Micro) |
|
Add on | |
Import Reviews |
|
Add on | |
Import Verified Reviews |
|
Add on | |
Product Matching*** |
|
Add on | |
Survey Set Up (per Survey) |
|
Add on | |
Setup as a Service (non-Enterprise) | - | Add on | |
Form Setup (Bespoke) | Add on | - | |
Form Setup (Complex) | Add on | - | |
Form Setup (Simple) | Add on | - | |
Feed Mapping / Pre Processing | Add on | - | |
Form Template Changes | Add on | - | |
Custom Email Template (by exception only) | Add on | - | |
Data Services | |||
Authorised Views (GCP required) | Add on | - | |
Bespoke Dashboards | Add on | - | |
Data Feeds Out (client API endpoint) | Add on | - | |
Data Feeds Out (CSV) | Add on | - |
FAQs
Can I import my reviews?
Certainly, simply provide us with the data, and we will seamlessly integrate it into your Feefo account. It's worth noting that not all feedback platforms facilitate the transfer of your reviews upon departure, so we recommend verifying this capability with your current provider.
When should I start looking if I want to switch providers?
We strongly advise initiating your search at your earliest convenience, ideally six months prior, to navigate around the auto-renewal policies some companies implement. This proactive approach ensures you have ample time to make informed decisions.
Need help choosing your package?
Once you’ve submitted your details, one of our experts will get in touch to ensure your Feefo package is perfectly tailored to your business needs. Or call us on: 0203 362 4209