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Our Pricing Packages

Pick a Feefo package to suit your business needs.

Bespoke

We’re here to help you find a solution to meet all your needs and requirements



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Enhanced

For businesses who generate lots of sales and want deeper analysis on customer feedback data.

from £249 /month + VAT
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  • Everything in Essential
  • Feedback Request Manager
  • Insight Labels & Predictive Responses
  • NPS
  • Surveys
  • Dedicated Customer Success Manager

Essential

For businesses who are just starting out on their review collection journey.

from £99 /month + VAT
Get in touch
  • Product & Service Reviews
  • Review Response
  • Google Partnership
  • Client Review Page
  • Display Tools
  • Social Sharing
  • Customer Support
  • API & Webhooks Access
  • Moderation: Essentials
  • Feefo Analytics: Essential

Explore the full comparison of features here

Enhanced

from £249 /month + VAT

Get in touch
  • Sends
    • Up to 200
    • Up to 500
    • +£50 per month
    • Up to 500+
    • Bespoke
  • Features
    • Feefo Analytics: Essential
    • Google Partnership
    • Social Sharing
    • Feedback Request Manager​
    • NPS
    • Insights Labels & Predictive Response
    • Surveys
    • SMS Feedback Requests
    • Add on
    • Custom Questions
    • Add on
    • Feefo Analytics: Service & Product Performance
    • Add on
    • Ecolabels
    • Add on
    • Location Feedback
    • Add on
    • Review Booster
    • Add on
    • Dynamic Topic Display​ & Highlighted Snippets
    • Add on
    • Custom Form Templates
    • Add on
    • Communities
    • Add on
    • Smartlink
    • Add on
    • AI Replies
    • Add on
  • Moderation
    • Moderation: Essential (by profanity 
filter)
    • Full Human Moderation
    • Add on
    • Full Moderation (blend of human and 
AI)
    • Add on
    • Reply Moderation
    • Add on
  • Customer Success
    • Access to Knowledgebase
    • Live Chat Support
    • Email Support
    • Annual Account Review
    • Dedicated Customer Success Manager
  • Set up Services
    • 6 Month Historical Upload
    • Form Setup
    • Import Reviews
    • Product Matching
    • Survey Set Up (per Survey)
    • Setup as a Service
    • -
    • Feed Mapping
    • Add on
    • Form Template Changes
    • Add on
    • Custom Email Template
    • Add on
    • Data Services
    • Add on

Essential

from £99 /month + VAT

Get in touch
  • Sends
    • Up to 200
    • Up to 500
    • +£100 per month
    • Up to 500+
    • Bespoke
  • Reporting
    • Feefo Analytics / Essential
    • Google Business Integration​
    • Social Sharing
    • Feedback Request Manager​
    • Add on
    • NPS
    • Add on
    • Insights Labels
    • Add on
    • Surveys
    • Add on
    • SMS Feedback Requests
    • Add on
    • Custom Questions
    • Add on
    • Feefo Analytics / Product Specific 
Reporting
    • Add on
    • Feefo Analytics / Service & Product 
Performance
    • Add on
    • FSAS
    • Add on
  • Location Feedback
    • 1 location
    • Add on
    • 2 to 5 locations
    • Add on
    • 6 to 10 locations
    • Add on
    • 11 locations
    • -
  • Review Booster
    • Review Booster
    • Add on
    • Dynamic Topic Display​ + S&P 
Performance Report
    • Add on
    • Custom Form Templates
    • -
    • Communities
    • -
    • AI Merchant Replies
    • -
  • Moderation
    • Standard Moderation (by profanity 
filter)
    • Full Human Moderation
    • -
    • Full Moderation (blend of human and 
AI)
    • -
    • Reply Moderation
    • -
  • Customer Success
    • Access to Knowledgebase
    • Live Chat Support
    • Email Support
    • Annual Account Review
    • Dedicated Customer Success Manager
    • -
  • Set up Services
    • 6 Month Historical Upload
    • Add on
    • Form Setup (Micro)
    • Add on
    • Import Reviews
    • Add on
    • Import Verified Reviews
    • Add on
    • Product Matching***
    • Add on
    • Survey Set Up (per Survey)
    • Add on
    • Setup as a Service (non-Enterprise)
    • Add on
    • Form Setup (Bespoke)
    • -
    • Form Setup (Complex)
    • -
    • Form Setup (Simple)
    • -
    • Feed Mapping / Pre Processing
    • -
    • Form Template Changes
    • -
    • Custom Email Template (by 
exception only)
    • -
  • Data Services
    • Authorised Views (GCP required)
    • -
    • Bespoke Dashboards
    • -
    • Data Feeds Out (client API endpoint)
    • -
    • Data Feeds Out (CSV)
    • -

Need help choosing
your package?

Once you’ve submitted your details, one of our experts will get in touch to ensure your Feefo package is perfectly tailored to your business needs.

Or call us on: 0203 362 4209