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Our review platform pricing packages

Flexible pricing and packages to help you gather verified customer reviews and feedback. With advanced tools to turn feedback into actionable insight, and human customer support you can depend on.

Essential

Boost reputation and sales performance with tools to collect, manage, showcase and analyse verified customer reviews and feedback.

from £99 /month + VAT
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  • Product & Service Reviews
  • Review Response
  • Google Partnership
  • Client Review Page
  • Display Tools
  • Social Sharing
  • Customer Support
  • API & Webhooks Access
  • Moderation: Essentials
  • Feefo Analytics: Essential

Enhanced

Unlock the true value of customer reviews and feedback, with advanced tools for comprehensive analysis, actionable data and forging deeper customer connection. 

from £249 /month + VAT
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  • Everything in Essential
  • Feedback Request Manager
  • Insight Labels & Predictive Responses
  • NPS
  • Surveys
  • Dedicated Customer Success Manager

Bespoke

Tailor your package with help from Feefo’s review and insight specialists. We’ll work with you to create a customised plan that achieves your business goals. 



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With Feefo, you don’t just get star ratings; you get a deeper understanding of what truly matters to strengthen customer connection and make smarter decisions. Our review platform fees are transparent and clear, allowing you to manage costs while accessing the features you need to better connect with your customers, and grow.


 

Discover what our clients are saying

Compare the features in our pricing packages

Feefo pricing packages offer flexible options to suit businesses of all sizes, from household names to local heroes. The Essential Plan provides key features for starting verified review collection, while the Enhanced Plan adds advanced analytics for deeper customer insights. For businesses with unique needs, our Bespoke Plan can be customised to align your review platform features with your goals.

Enhanced

from £249 /month + VAT

Get in touch
  • Sends
    • Up to 200
    • Up to 500
    • +£100 per month
    • Up to 500+
    • Bespoke
  • Features
    • Feefo Analytics: Essential
    • Google Partnership
    • Social Sharing
    • Feedback Request Manager​
    • NPS
    • Insights Labels & Predictive Response
    • Surveys
    • SMS Feedback Requests
    • Add on
    • Custom Questions
    • Add on
    • Feefo Analytics: Service & Product Performance
    • Add on
    • Ecolabels
    • Add on
    • Location Feedback
    • Add on
    • Review Booster
    • Add on
    • Dynamic Topic Display​ & Highlighted Snippets
    • Add on
    • Custom Form Templates
    • Add on
    • Communities
    • Add on
    • Smartlink
    • Add on
    • AI Replies
    • Add on
  • Moderation
    • Moderation: Essential (by profanity 
filter)
    • Full Human Moderation
    • Add on
    • Full Moderation (blend of human and 
AI)
    • Add on
    • Reply Moderation
    • Add on
  • Customer Success
    • Access to Knowledgebase
    • Live Chat Support
    • Email Support
    • Annual Account Review
    • Dedicated Customer Success Manager
  • Set up Services
    • 6 Month Historical Upload
    • Form Setup
    • Import Reviews
    • Product Matching
    • Survey Set Up (per Survey)
    • Setup as a Service
    • -
    • Feed Mapping
    • Add on
    • Form Template Changes
    • Add on
    • Custom Email Template
    • Add on
    • Data Services
    • Add on

Essential

from £99 /month + VAT

Get in touch
  • Sends
    • Up to 200
    • Up to 500
    • +£50 per month
    • Up to 500+
    • Bespoke
  • Reporting
    • Feefo Analytics / Essential
    • Google Business Integration​
    • Social Sharing
    • Feedback Request Manager​
    • Add on
    • NPS
    • Add on
    • Insights Labels
    • Add on
    • Surveys
    • Add on
    • SMS Feedback Requests
    • Add on
    • Custom Questions
    • Add on
    • Feefo Analytics / Product Specific 
Reporting
    • Add on
    • Feefo Analytics / Service & Product 
Performance
    • Add on
    • FSAS
    • Add on
  • Location Feedback
    • 1 location
    • Add on
    • 2 to 5 locations
    • Add on
    • 6 to 10 locations
    • Add on
    • 11 locations
    • -
  • Review Booster
    • Review Booster
    • Add on
    • Dynamic Topic Display​ + S&P 
Performance Report
    • Add on
    • Custom Form Templates
    • -
    • Communities
    • -
    • AI Merchant Replies
    • -
  • Moderation
    • Standard Moderation (by profanity 
filter)
    • Full Human Moderation
    • -
    • Full Moderation (blend of human and 
AI)
    • -
    • Reply Moderation
    • -
  • Customer Success
    • Access to Knowledgebase
    • Live Chat Support
    • Email Support
    • Annual Account Review
    • Dedicated Customer Success Manager
    • -
  • Set up Services
    • 6 Month Historical Upload
    • Add on
    • Form Setup (Micro)
    • Add on
    • Import Reviews
    • Add on
    • Import Verified Reviews
    • Add on
    • Product Matching***
    • Add on
    • Survey Set Up (per Survey)
    • Add on
    • Setup as a Service (non-Enterprise)
    • Add on
    • Form Setup (Bespoke)
    • -
    • Form Setup (Complex)
    • -
    • Form Setup (Simple)
    • -
    • Feed Mapping / Pre Processing
    • -
    • Form Template Changes
    • -
    • Custom Email Template (by 
exception only)
    • -
  • Data Services
    • Authorised Views (GCP required)
    • -
    • Bespoke Dashboards
    • -
    • Data Feeds Out (client API endpoint)
    • -
    • Data Feeds Out (CSV)
    • -

FAQs

Can I import my reviews from other review providers?

Certainly, simply provide us with the data, and we will seamlessly integrate it into your Feefo account. It's worth noting that not all feedback platforms facilitate the transfer of your reviews upon departure, so we recommend verifying this capability with your current provider.

When should I start looking if I want to switch review platform providers?

We recommend starting your search as early as possible, ideally six months before your existing contract ends, as many platforms have auto-renewal policies. This proactive approach gives you time to fully understand your alternatives, review platform costs and to make well-informed decisions without feeling rushed.

How does Feefo prevent fake reviews?

Feefo reviews are built on trust, featuring genuine insights from authentic customers, who have actually used the products and services. We send feedback requests directly to real customers that have made a purchase from you, to guarantee that all reviews are genuine. 

This process not only protects your business from fake reviews but also helps build trust with potential buyers. Authentic feedback can boost sales, enhance your reputation, and reinforce your brand as one people can rely on, with reviews they know are trustworthy.

What customer support is available in each plan?

All our plans include comprehensive customer support from real humans through phone, email, and live chat, ensuring that help is always available when you need it. 

For businesses that require more personalised assistance, our Enhanced and Enterprise packages offer the option of a dedicated account manager to provide tailored support and guidance. 

Whether you’re on a basic plan or a premium package, you can count on reliable and accessible customer service from the Feefo team.

How long does the contract last?

Our standard contract duration is 12 months, providing you with long-term stability and commitment. We believe in flexibility, which is why we provide the convenience of monthly payments, so you can manage your budget effectively.

This payment structure ensures transparency and allows you to focus on growing your business without worrying about your review platform costs. Choose a plan that supports your goals with the peace of mind that comes from a stable, flexible contract.

Can I add multiple websites to my package?

Yes, you can add multiple websites to your package. While pricing is generally based on a per-domain model, we're open to discuss options as you add more domains. Reach out to us, and we’ll be happy to create a tailored solution that fits your specific needs.

Are there any setup fees?

No, we don’t charge additional fees for setup. They’re included with your subscription costs. 

Need help choosing your package?

Once you’ve submitted your details, one of our experts will get in touch to ensure your Feefo package is perfectly tailored to your business needs. Or call us on: 0203 362 4209