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Our review platform pricing packages

Bespoke

We’re here to help you find a solution to meet all your needs and requirements



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Enhanced

For businesses who generate lots of sales and want deeper analysis on customer feedback data.

from $369 /month
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  • From 200 sends
  • Everything in Essential
  • Feedback Request Manager
  • Insight Labels & Predictive Responses
  • NPS
  • Surveys
  • Dedicated Customer Success Manager

Essential

For businesses who are just starting out on their review collection journey.

from $169 /month
Get in touch
  • From 200 sends
  • Product & Service Reviews
  • Review Response
  • Google Partnership
  • Client Review Page
  • Display Tools
  • Social Sharing
  • Customer Support
  • API & Webhooks Access
  • Moderation: Essentials
  • Feefo Analytics: Essential

Compare the features in our pricing packages

Enhanced

from $369 /month

Get in touch
  • Sends
    • Up to 200
    • Up to 500
    • +AU$256 per month
    • Up to 500+
    • Bespoke
  • Features
    • Feefo Analytics: Essential
    • Google Partnership
    • Social Sharing
    • Feedback Request Manager​
    • NPS
    • Insights Labels & Predictive Response
    • Surveys
    • SMS Feedback Requests
    • Add on
    • Custom Questions
    • Add on
    • Feefo Analytics: Service & Product Performance
    • Add on
    • Ecolabels
    • Add on
    • Location Feedback
    • Add on
    • Review Booster
    • Add on
    • Dynamic Topic Display​ & Highlighted Snippets
    • Add on
    • Custom Form Templates
    • Add on
    • Communities
    • Add on
    • Smartlink
    • Add on
    • AI Replies
    • Add on
  • Moderation
    • Moderation: Essential (by profanity 
filter)
    • Full Human Moderation
    • Add on
    • Full Moderation (blend of human and 
AI)
    • Add on
    • Reply Moderation
    • Add on
  • Customer Success
    • Access to Knowledgebase
    • Live Chat Support
    • Email Support
    • Annual Account Review
    • Dedicated Customer Success Manager
  • Set up Services
    • 6 Month Historical Upload
    • Form Setup
    • Import Reviews
    • Product Matching
    • Survey Set Up (per Survey)
    • Setup as a Service
    • -
    • Feed Mapping
    • Add on
    • Form Template Changes
    • Add on
    • Custom Email Template
    • Add on
    • Data Services
    • Add on

Essential

from $169 /month

Get in touch
  • Sends
    • Up to 200
    • Up to 500
    • +$100 per month
    • Up to 500+
    • Bespoke
  • Reporting
    • Feefo Analytics / Essential
    • Google Business Integration​
    • Social Sharing
    • Feedback Request Manager​
    • Add on
    • NPS
    • Add on
    • Insights Labels
    • Add on
    • Surveys
    • Add on
    • SMS Feedback Requests
    • Add on
    • Custom Questions
    • Add on
    • Feefo Analytics / Product Specific 
Reporting
    • Add on
    • Feefo Analytics / Service & Product 
Performance
    • Add on
    • FSAS
    • Add on
  • Location Feedback
    • 1 location
    • Add on
    • 2 to 5 locations
    • Add on
    • 6 to 10 locations
    • Add on
    • 11 locations
    • -
  • Review Booster
    • Review Booster
    • Add on
    • Dynamic Topic Display​ + S&P 
Performance Report
    • Add on
    • Custom Form Templates
    • -
    • Communities
    • -
    • AI Merchant Replies
    • -
  • Moderation
    • Standard Moderation (by profanity 
filter)
    • Full Human Moderation
    • -
    • Full Moderation (blend of human and 
AI)
    • -
    • Reply Moderation
    • -
  • Customer Success
    • Access to Knowledgebase
    • Live Chat Support
    • Email Support
    • Annual Account Review
    • Dedicated Customer Success Manager
    • -
  • Set up Services
    • 6 Month Historical Upload
    • Add on
    • Form Setup (Micro)
    • Add on
    • Import Reviews
    • Add on
    • Import Verified Reviews
    • Add on
    • Product Matching***
    • Add on
    • Survey Set Up (per Survey)
    • Add on
    • Setup as a Service (non-Enterprise)
    • Add on
    • Form Setup (Bespoke)
    • -
    • Form Setup (Complex)
    • -
    • Form Setup (Simple)
    • -
    • Feed Mapping / Pre Processing
    • -
    • Form Template Changes
    • -
    • Custom Email Template (by 
exception only)
    • -
  • Data Services
    • Authorised Views (GCP required)
    • -
    • Bespoke Dashboards
    • -
    • Data Feeds Out (client API endpoint)
    • -
    • Data Feeds Out (CSV)
    • -

FAQs

Can I import my reviews?

Certainly, simply provide us with the data, and we will seamlessly integrate it into your Feefo account. It's worth noting that not all feedback platforms facilitate the transfer of your reviews upon departure, so we recommend verifying this capability with your current provider.

When should I start looking if I want to switch providers?

We strongly advise initiating your search at your earliest convenience, ideally six months prior, to navigate around the auto-renewal policies some companies implement. This proactive approach ensures you have ample time to make informed decisions.

How does Feefo prevent fake reviews?

Our invite-only platform protects your business against misleading feedback by only publishing reviews from verified buyers. Our feedback requests go directly to genuine customers, meaning your feedback is genuine.

We can help you share what your customers really think about you in review content to boost sales, enhance your reputation and become a brand that people rely on, with reviews they can trust.

What customer support is available in each plan?

All of our plans include comprehensive customer support through phone, email, and live chat, ensuring that help is always available when you need it. For businesses that require more personalised assistance, our Enhanced and Enterprise packages offer the option of a dedicated account manager, providing tailored support and guidance to meet your specific needs. This ensures that whether you’re on a basic plan or a premium package, you can count on reliable and accessible customer service at every level.

How long does the contract last?

Our contracts have a standard duration of 12 months, offering you long-term stability and commitment without requiring upfront payments. Instead of asking for money in advance, we provide the flexibility of monthly payments, allowing you to manage your budget more effectively while benefiting from our services throughout the year. This structure ensures transparency and convenience, giving you the freedom to focus on growing your business without the pressure of large initial costs.

Can I add multiple websites to my package?

Yes, you can add multiple websites to your package. While pricing is generally based on a per-domain model, we're open to discuss options as you add more domains. Reach out to us, and we’ll be happy to create a tailored solution that fits your specific needs.

Need help choosing your package?

Once you’ve submitted your details, one of our experts will get in touch to ensure your Feefo package is perfectly tailored to your business needs. Or call us on: 0203 362 4209