Financial & Insurance Services Reviews

800+

Financial Services companies enhancing their business with Feefo

4.7

Average service score of Financial Service brands on Feefo

2.5m+

Financial Service reviews left on Feefo clients sites

How does Feefo help financial providers?

Build trust and credibility

Get more than star ratings and anonymous feedback. Collect purchaser-verified feedback to build confidence in your brand, reassure prospective customers and evidence authentic customer experiences.

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Simplify Consumer Duty compliance

Use traceable feedback across the customer lifecycle to support Consumer Duty compliance, demonstrate fairness, and reduce the volume of manual reporting.

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Protect your reputation

Reduce reliance on open review platforms and build your reputation based on genuine customer feedback and bona fide experiences.

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Improve customer experiences

Easily gather and analyse feedback across the customer journey, such as policy quotes, claims, and renewal touchpoints, to uncover friction and improve outcomes.

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Essentials

Build trust fast and increase conversion.

from £149 /month + VAT

Get started

Includes:

200 Email Requests

50 WhatsApp + 50 SMS Requests

Product & Service Reviews

Photo & Video Reviews

AI Summaries & AI Replies

Google Seller Ratings + Rich Snippets

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Enhanced

Turn customer feedback into growth with advanced features.

from £299 /month + VAT

Get started

Includes all features in Essentials, plus:

500 Email Requests

Campaign Manager

NPS & Custom Surveys

A/B Testing + Enhanced Campaign Analytics

350+ Integrations

Assigned Customer Success Manager

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Plus

Scale reputation and customer insight across your enterprise.

£ Custom

Get started

Includes all features in Enhanced, plus:

Bespoke Collection Methods

Global Multi-Lingual Moderation

AI Insights Suite

Social UGC

Feefo Syndication Network

600+ Enterprise Integrations + API

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FAQs

How does Feefo build customer trust in a regulated industry?

It uses a verified process to ensure all reviews are linked to a genuine transaction or policy, establishing essential credibility.

Can we collect feedback on specific advisors or agents?

Absolutely. The platform allows you to tag and collect feedback on individual staff members or branch locations for performance analysis.

How can we manage sensitive or confidential customer information?

The system includes essential moderation tools to help you screen and manage any highly sensitive content before it goes public.

How do we encourage reviews for complex products like mortgages or policies?

You can use features like Surveys and NPS (Net Promoter Score) to capture multi-point feedback on the complexity of the service.

A brief conversation to align goals and priorities.

See a personalised demonstration of our platform.

To speak with a real, local human.

Customer Stories

How Optimyze built a 33% review response rate

How Optimyze built a 33% review response rate with Feefo, using smart timing and personalised review requests to hear from more customers.

June 22, 2026

Money & Insurance

What do you get when you switch from Trustpilot to Feefo?

Discover how Events Insurance enhanced customer insights and trust by switching from Trustpilot to Feefo, gaining full lifecycle feedback &...

November 05, 2025

Customer Stories

How 1st Class Credit Union use Feefo to build trust and drive member-led innovation

1st Class Credit Union transform member feedback into real change using Feefo, unifying their review and survey stack to gain greater insig...

October 28, 2025

Financial & Insurance Services Reviews

The feedback platform powering financial trust

800+

4.7

2.5m+

How does Feefo help financial providers?

Build trust and credibility

Simplify Consumer Duty compliance

Protect your reputation

Improve customer experiences

Affordable pricing plans

Essentials

from £149 /month + VAT

Enhanced

from £299 /month + VAT

Plus

£ Custom

FAQs

How does Feefo build customer trust in a regulated industry?

Can we collect feedback on specific advisors or agents?

How can we manage sensitive or confidential customer information?

How do we encourage reviews for complex products like mortgages or policies?

Speak with one of our review experts today

Real financial services success stories

How Optimyze built a 33% review response rate

What do you get when you switch from Trustpilot to Feefo?

How 1st Class Credit Union use Feefo to build trust and drive member-led innovation

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