Financial & Insurance Services Reviews
Build trust, protect your reputation and demonstrate good customer outcomes. Feefo helps financial services and insurance organizations collect purchaser-verified feedback, support Consumer Duty requirements and uncover insights that improve customer experiences.


The feedback platform powering financial trust
800+
Financial Services companies enhancing their business with Feefo
4.7
Average service score of Financial Service brands on Feefo
2.5m+
Financial Service reviews left on Feefo clients sites
How does Feefo help financial providers?
Affordable pricing plans
Our packages provide you with everything you need, for one transparent monthly cost. Whether you’re just starting out, or have an existing bank of reviews – we have the right option for you to make the most of verified customer feedback.
Essential
$2002400 /month /month
Boost reputation and sales performance with tools to collect, manage, showcase and analyze verified customer reviews and feedback.
Enhanced
Most popular$4004800 /month /month
Unlock the true value of customer reviews and feedback, with advanced tools for comprehensive analysis, actionable data and forging deeper customer connection.
Bespoke
$CustomCustom /month /month
Tailor your package with one of our dedicated review and insight consultants. Together we'll create a customized plan to help you achieve your goals.
FAQs
How does Feefo build customer trust in a regulated industry?
It uses a verified process to ensure all reviews are linked to a genuine transaction or policy, establishing essential credibility.
Can we collect feedback on specific advisors or agents?
Absolutely. The platform allows you to tag and collect feedback on individual staff members or branch locations for performance analysis.
How can we manage sensitive or confidential customer information?
The system includes essential moderation tools to help you screen and manage any highly sensitive content before it goes public.
How do we encourage reviews for complex products like mortgages or policies?
You can use features like Surveys and NPS (Net Promoter Score) to capture multi-point feedback on the complexity of the service.
Real financial services success stories
How Optimyze built a 33% review response rate
How Optimyze built a 33% review response rate with Feefo, using smart timing and personalised review requests to hear from more customers.
June 22, 2026
What do you get when you switch from Trustpilot to Feefo?
Discover how Events Insurance enhanced customer insights and trust by switching from Trustpilot to Feefo, gaining full lifecycle feedback &...
November 05, 2025
How 1st Class Credit Union use Feefo to build trust and drive member-led innovation
1st Class Credit Union transform member feedback into real change using Feefo, unifying their review and survey stack to gain greater insig...
October 28, 2025