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Collect Customer Reviews & Feedback

With Feefo, dive into a world where collecting reviews becomes an experience, not a chore. Experience swift, quality feedback via tailored requests, captivating visual content, and hassle-free scheduling.

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Product and Service Feedback + UGC

Elevate your brand

Genuine customer feedback and user-generated content (UGC) play a pivotal role in fostering trust and elevating your brand's stature. At Feefo, our Product and Service Feedback platform is designed to provide a holistic approach to collecting, organising, and displaying authentic reviews from your valued customers, ensuring your brand remains at the forefront of innovation and reliability.

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Custom Questions

Customize and engage

Custom Questions represents an innovative upgrade designed to deepen your understanding of your customers' perspectives. By incorporating personalized questions into your feedback forms, this feature not only enriches your insight but also fosters a more meaningful connection with your audience. You can add an unlimited number of custom questions to any feedback form, tailoring it to meet your unique needs and objectives.

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Service Attributes

Discover Excellence

Understanding the nuances of customer experiences is key to delivering exceptional service. Feefo’s Service Attributes feature provides a granular view of what drives customer satisfaction by breaking down feedback into specific, actionable components. By capturing detailed insights, Feefo empowers companies to make data-driven decisions, enhance service quality, and ensure every customer interaction is a positive one.

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Surveys

Connect with your audience

Are you keen to delve deeper into a particular aspect of your business? Engage in meaningful dialogue through bespoke questionnaires tailored to your brand. Connect with your valued audience—whether they're customers, team members, or potential clients—and discover insights customised just for you. For detailed, targeted, or confidential feedback, Feefo surveys stand ready as your trusted resource.

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NPS

Measure loyalty

Gauge customer loyalty and predict future growth with Feefo’s Net Promoter Score (NPS) solution. By understanding your promoters, passives, and detractors, you can tailor your strategies to enhance customer satisfaction, reduce churn, and foster long-term loyalty.

FAQs

 
 

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