Get feedback via WhatsApp
+50%
Increase in response rate for top travel clients
2,617
Times a smartphone owner touches their device a day
177%
Uplift moving from SurveyMonkey to Feefo
Turn the review process into a natural, two-way chat that allows customers to leave feedback without ever leaving the app. This frictionless experience removes the effort usually associated with feedback forms, helping brands achieve up to a 7x increase in engagement through a faster, more convenient journey.
Turn the review process into a natural, two-way chat that allows customers to leave feedback without ever leaving the app. This frictionless experience removes the effort usually associated with feedback forms, helping brands achieve up to a 7x increase in engagement through a faster, more convenient journey.
FAQs
How many questions can be asked in WhatsApp?
Can I ask any question type in WhatsApp?
There are only two question types you cannot ask in WhatsApp: Multi-Select and Service Banner.
What happens if a consumer does not have WhatsApp on their phone?
The feedback request will be sent to the alternative channel instead.
Can WhatsApp be used as a feedback request reminder?
Yes, WhatsApp is available as a feedback request reminder channel.
Speak with one of our review experts today
What you can expect next:
A brief conversation to align goals and priorities.
See a personalized demonstration of our platform.
To speak with a real, local human.
