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Cut through the noise

Engage your customers on their favorite messaging app. Gather richer insights and boost response rates - securely and effortlessly.

Cut through the noise

Engage your customers on their favorite messaging app. Gather richer insights and boost response rates - securely and effortlessly.

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Get feedback via WhatsApp

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+50%

Increase in response rate for top travel clients

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2,617

Times a smartphone owner touches their device a day

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177%

Uplift moving from SurveyMonkey to Feefo

Bypass crowded email inboxes and boost visibility. By leveraging a verified Feefo WhatsApp Business account, you stay top-of-mind and drive immediate action, with early adopters in the travel sector seeing a 50% increase in response rates.

WhatsApp 2

Turn the review process into a natural, two-way chat that allows customers to leave feedback without ever leaving the app. This frictionless experience removes the effort usually associated with feedback forms, helping brands achieve up to a 7x increase in engagement through a faster, more convenient journey.

WhatsApp 3

Ensure no feedback opportunity is missed with smart technology that detects if a user is active on WhatsApp. If they aren't, Feefo automatically reroutes the invitation to SMS or email, maintaining a 100% delivery attempt rate and providing you with a truly representative data set.

WhatsApp 1 (1)

Maximize your review conversion by providing a secure, branded environment that reassures your customers. Every request features your company logo, eliminating security concerns and driving industry-leading Read Rates through a channel your audience already trusts.

WhatsApp 4

Bypass crowded email inboxes and boost visibility. By leveraging a verified Feefo WhatsApp Business account, you stay top-of-mind and drive immediate action, with early adopters in the travel sector seeing a 50% increase in response rates.

WhatsApp 2

Turn the review process into a natural, two-way chat that allows customers to leave feedback without ever leaving the app. This frictionless experience removes the effort usually associated with feedback forms, helping brands achieve up to a 7x increase in engagement through a faster, more convenient journey.

WhatsApp 3

Ensure no feedback opportunity is missed with smart technology that detects if a user is active on WhatsApp. If they aren't, Feefo automatically reroutes the invitation to SMS or email, maintaining a 100% delivery attempt rate and providing you with a truly representative data set.

WhatsApp 1 (1)

Maximize your review conversion by providing a secure, branded environment that reassures your customers. Every request features your company logo, eliminating security concerns and driving industry-leading Read Rates through a channel your audience already trusts.

WhatsApp 4

FAQs

How many questions can be asked in WhatsApp?
Up to 5 questions can be asked in WhatsApp. These will be the first 5 questions in your feedback form.
Can I ask any question type in WhatsApp?

There are only two question types you cannot ask in WhatsApp: Multi-Select and Service Banner.

What happens if a consumer does not have WhatsApp on their phone?

The feedback request will be sent to the alternative channel instead.

Can WhatsApp be used as a feedback request reminder?

Yes, WhatsApp is available as a feedback request reminder channel.

 

 

Speak with one of our review experts today

What you can expect next:

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A brief conversation to align goals and priorities.

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See a personalized demonstration of our platform.

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To speak with a real, local human.