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Cut through the noise

Engage your customers on their favourite messaging app. Gather richer insights and boost response rates - securely and effortlessly.

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Get feedback via WhatsApp

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up to 84%

increase in response rates compared to email

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81%

of consumers check their messages within five minutes

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177%

uplift moving from SurveyMonkey to Feefo

Bypass crowded email inboxes and boost visibility. By leveraging a verified Feefo WhatsApp Business account, you stay top-of-mind and drive immediate action, with early adopters in the travel sector seeing a 50% increase in response rates.

WhatsApp 2

Turn the review process into a natural, two-way chat that allows customers to leave feedback without ever leaving the app. This frictionless experience removes the effort usually associated with surveys, helping brands achieve up to a 7x increase in engagement through a faster, more convenient journey.

Read More
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Ensure no feedback opportunity is missed with smart technology that detects if a user is active on WhatsApp. If they aren't, Feefo automatically reroutes the invitation to SMS or email, maintaining a 100% delivery attempt rate and providing you with a truly representative data set.

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Maximise your review conversion by providing a secure, branded environment that reassures your customers. Every request features your company logo, eliminating security concerns and driving industry-leading Read Rates through a channel your audience already trusts.

WhatsApp 4
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Reach your customers where they are

Bypass crowded email inboxes and boost visibility. By leveraging a verified Feefo WhatsApp Business account, you stay top-of-mind and drive immediate action, with early adopters in the travel sector seeing a 50% increase in response rates.

WhatsApp 2
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Drive results with conversational feedback

Turn the review process into a natural, two-way chat that allows customers to leave feedback without ever leaving the app. This frictionless experience removes the effort usually associated with surveys, helping brands achieve up to a 7x increase in engagement through a faster, more convenient journey.

Read More
WhatsApp 3
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Improved reach with intelligent fallback

Ensure no feedback opportunity is missed with smart technology that detects if a user is active on WhatsApp. If they aren't, Feefo automatically reroutes the invitation to SMS or email, maintaining a 100% delivery attempt rate and providing you with a truly representative data set.

WhatsApp 1 (1)
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Build trust with verification

Maximise your review conversion by providing a secure, branded environment that reassures your customers. Every request features your company logo, eliminating security concerns and driving industry-leading Read Rates through a channel your audience already trusts.

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FAQs

How many questions can be asked in WhatsApp?
Up to 5 questions can be asked in WhatsApp. These will be the first 5 questions in your feedback form.
Can I ask any question type in WhatsApp?

There are only two question types you cannot ask in WhatsApp: Multi-Select and Service Banner.

What happens if a consumer does not have WhatsApp on their phone?

Feefo will automatically send the request to your Alternative Channel (usually Email or SMS). This "fallback" ensures that every customer still receives an invitation to leave a review, regardless of which messaging apps they use.

Can WhatsApp be used as a feedback request reminder?

Yes, WhatsApp is available as a feedback request reminder channel.

Which countries support WhatsApp Business?

Feefo supports WhatsApp collection in most countries, including the UK, Europe, Australia, and Canada. However, it is not available in the USA, China, or several high-fraud-risk regions like Russia, Nigeria, and Vietnam. If a customer is in an unsupported country, Feefo will automatically use your fallback channel (like Email) instead.

Can we use our own WhatsApp number?

No, Feefo sends all requests from its own verified numbers to ensure high deliverability and compliance with Meta’s guidelines. This allows for a faster setup and more reliable message delivery.

Customer Stories

How Optimyze built a 33% review response rate

 Optimyze Accountants achieved a 33% WhatsApp review response rate within two years. Learn how purchaser-verified feedback became the...

Jun 22, 2026

 

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