Engage your customers on their favourite messaging app. Gather richer insights and boost response rates - securely and effortlessly.
Get Feedback Via WhatsApp
+50%
Increase in response rate for top travel clients
2,617
Times a smartphone owner touches their device a day
177%
Uplift moving from SurveyMonkey to Feefo
Increase Response Rates
Engage customers with a conversational format proven to boost response rates. Recent results show up to 50% higher responses for one brand, and a 7x increase for another - demonstrating the impact of this approach.
Tailor the Conversation
Customise your questions using dynamic variables and industry-specific templates to suit your business needs. Easily add WhatsApp as a campaign channel in the Feefo Hub, so you can reach your customers beyond email and SMS.
Tailor the Conversation
Customise your questions using dynamic variables and industry-specific templates to suit your business needs. Easily add WhatsApp as a campaign channel in the Feefo Hub, so you can reach your customers beyond email and SMS.
Always-On Security
All messages are sent from Feefo’s verified WhatsApp Business account, giving your customers confidence in every interaction. If a customer doesn’t use WhatsApp, our smart fallback automatically sends your request through their preferred channel—so no feedback opportunity is missed.
Speak with one of our review experts today
What you can expect next:
A brief conversation to align goals and priorities.
