Powerful insights from genuine feedback
Collecting customer insights is just one step businesses can take to become customer-obsessed. Analysing and understanding how to respond to those insights is a whole other entity.
Customer-centric companies are 60% more profitable than companies that don't focus on customers
Investing in customer obsession will yield at least a 700% ROI over 12 years
Businesses focused on customer experience can deliver 2 x more growth than industry peers
Spot data patterns that matter
Switched-on businesses don’t just collect feedback; they analyse what it means for them and their buyers' journey. Feefo Analytics gives you data that’s governed by accuracy, authenticity and transparency.
Essential Analytics
Access valuable insights from customer feedback and filter and browse reviews by tags.
- Powerful reporting power and functionality
- Intuitive UI and UX
- Curated reports for every level of feedback collection
- Smart functionality
- Intelligent data visualisation
What our clients think of Feefo Analytics
Marc Mulrooney, Customer Experience Manager from Flight Centre Canada thinks they’ve benefited from the insights and analysis of the customer feedback they receive from Feefo. They’ve used insights to identify opportunities for improvement, service trends and customer pain points. Marc said:
"Your customers are your greatest advocates. Give them a platform to share their feedback, and that empowers them to support your brand."
Marc Mulrooney
Customer Experience Manager | Flight Centre Canada
FAQs
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