Unlock impactful insights from genuine customer feedback. Our intelligent analytics tool aggregates data and compares each area of your business. Investigate how your business is performing and truly understand what it means.
Customer-centric companies are 60% more profitable than companies that don't focus on customers
Investing in customer obsession will yieldat leasta 700% ROI over 12 years
Businesses focused on customer experience can deliver 2 x more growth than industry peers
Spot data patterns that matter
Switched-on businesses don’t just collect feedback; they analyse what it means for them and their buyers' journey. Feefo Analytics gives you data that’s governed by accuracy, authenticity and transparency.
Essential dashboards
Overview - Delivers a detailed overview of key metrics, including Service Score, Product Score, Response Rate, and Star Rating Breakdown.
Product - Offers merchants the flexibility to filter and consolidate product scores based on various parameters such as accounts, Parent SKUs, SKUs, tags, and product attributes.
Feedback - Serves as a rapid access point for merchants to efficiently locate, filter, and review feedback, providing insights into its current status. Notable updates include integrating Accounts and Tags for enhanced data filtration.
Download Feedback - Easily download any feedback data you need to craft custom reports tailored to your specific requirements. This feature is perfect for when you need to access your data offline.
Collection Funnel - Visualise the review collection process to gain a deeper understanding of consumer behaviour, pinpoint any drop-off points, and refine your collection strategy for optimal results.
Essential Analytics
Access valuable insights from customer feedback and filter and browse reviews by tags.
Powerful reporting power
Intuitive UI and UX
Curated reports for every level of feedback collection
Smart functionality
Intelligent data visualisation
Essential Analytics
Access valuable insights from customer feedback and filter and browse reviews by tags.
Powerful reporting power
Intuitive UI and UX
Curated reports for every level of feedback collection
Smart functionality
Intelligent data visualisation
"Your customers are your greatest advocates. Give them a platform to share their feedback, and that empowers them to support your brand."
Marc Mulrooney Customer Experience Manager | FlightCentre Canada
Speak with one of our review experts today
What you can expect next:
A brief conversation to align goals and priorities.
