Spot data patterns that matter
Switched-on businesses don’t just collect feedback; they analyze what it means for them and their buyers' journey. Feefo Analytics gives you data that’s governed by accuracy, authenticity and transparency.
Customer-centric companies are 60% more profitable than companies that don't focus on customers
Investing in customer obsession will yield at least a 700% ROI over 12 years
Businesses focused on customer experience can deliver 2 x more growth than industry peers
Essential dashboards
- Overview - Delivers a detailed overview of key metrics, including Service Score, Product Score, Response Rate, and Star Rating Breakdown.
- Product - Offers merchants the flexibility to filter and consolidate product scores based on various parameters such as accounts, Parent SKUs, SKUs, tags, and product attributes.
- Feedback - Serves as a rapid access point for merchants to efficiently locate, filter, and review feedback, providing insights into its current status.
- Download Feedback - Easily download any feedback data you need to craft custom reports tailored to your specific requirements. This feature is perfect for when you need to access your data offline.
- Collection Funnel - Visualize the review collection process to gain a deeper understanding of consumer behaviour, pinpoint any drop-off points, and refine your collection strategy for optimal results.
Essential Analytics
Access valuable insights from customer feedback and filter and browse reviews by tags.
- Powerful reporting power and functionality
- Intuitive UI and UX
- Curated reports for every level of feedback collection
- Smart functionality
- Intelligent data visualization
What our clients think of Feefo Analytics
Marc Mulrooney, Customer Experience Manager from Flight Centre Canada thinks they’ve benefited from the insights and analysis of the customer feedback they receive from Feefo. They’ve used insights to identify opportunities for improvement, service trends and customer pain points. Marc said:
"Your customers are your greatest advocates. Give them a platform to share their feedback, and that empowers them to support your brand."
Marc Mulrooney
Customer Experience Manager | Flight Centre Canada
Speak with one of our review experts today
What you can expect next:
What you can expect next:
A brief conversation to align goals and priorities.
See a personalised demonstration of our platform along with industry best practices.
To speak with a real, local human.