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Confidence to buy

Give your customers the gift of expert knowledge when they need it the most. Whether they’re buying a computer, a bike, or once-in-a-lifetime holiday, make your most experienced team members available with Q&A.

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Get expert answers

37.8%

of total retail sales in 2022 were attributed to online shopping

83%

of consumers spend more money after a positive experience

58%

of consumers claim to do more pre-buying research now than previous years

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Why is Q&A essential?  

One for all the expert-led brands out there... 

Whether you’re a product-led brand or a niche specialist, proving you have expert knowledge and supporting your customers to make high-consideration purchases can make all the difference.  

Get your best team members in front of your customers at exactly the right moment - from your engineers to your managers - and provide in-depth knowledge and insights at the touch of a button. No more long service queues or lack of responses. Give your customers a helping hand.

Ask an expert to feel confident to buy

  • Reduce support time needed from your team
  • Get valuable insights into what your customers are asking, and respond with ever-green content on your product pages, or even update your product descriptions
  • Get your best staff in front of your customers
  • Boost your search content and display expert Q&As next to each product
  • Highlight yourself as an expert-led brand
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How it works

Step 1

Add the Q&A widget to your product page so customers can view and ask questions directly on your website.

Step 2

Your customer submits their question and contact details to receive the response.

Step 3

The question is received in the Hub, reviewed by your expert team and responded to.

Step 4

The customer will be notified that you answered their question and the Q&A will be published in the widget for all your customers to see. Only questions that have been answered are shown in the widget.

“Social proof is now such an important part of how consumers interact with brands. Feefo has been valuable to us in providing a platform for our customers to voice their opinions on whether we met their expectations.”

James Harding
Online Marketing Manager | Hiscox

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What you can expect next:

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