Key Stats
of total retail sales in 2022 were attributed to online shopping
of consumers spend more money after a positive experience
of consumers claim to do more pre-buying research now than they have in previous years
Why is Q&A essential?
One for all the expert-led brands out there...
Whether you’re a product-led brand or a niche specialist, proving you have expert knowledge and supporting your customers to make high-consideration purchases can make all the difference.
Get your best team members in front of your customers at exactly the right moment - from your engineers to your managers - and provide in-depth knowledge and insights at the touch of a button. No more long service queues or lack of responses. Give your customers a helping hand.
Ask an expert to feel confident to buy
- Reduce support time needed from your team
- Get valuable insights into what your customers are asking, and respond with ever-green content on your product pages, or even update your product descriptions
- Get your best staff in front of your customers
- Boost your search content and display expert Q&As next to each product
- Highlight yourself as an expert-led brand
How it works
“Social proof is now such an important part of how consumers interact with brands. Feefo has been valuable to us in providing a platform for our customers to voice their opinions on whether we met their expectations.”
James Harding
Online Marketing Manager | Hiscox