Key Features
Automate messages based on actions
Trigger real-time notifcations
Stay up-to-date with customer feedback
Stay up-to-date
Webhooks are an excellent tool for keeping you informed about any fresh or revised feedback from your customers. They are commonly utilised across various apps and programmes to deliver automated messages and initiate real-time notifications when updates occur. Feefo ensures that a Feefo API payload is included within the webhook, providing essential information about the review that triggered it. Rest assured, this payload will exclude any sensitive consumer details, such as names or email addresses.
Automate processes
You can use webhooks to…
- Record the feedback gathered in your customer CRM without including consumer sensitive or identifiable information, as Feefo ensures data privacy by default.
- Show positive feedback in your office on a message board or screen to boost morale.
- Initiate a support case in your ticketing system to efficiently manage and resolve any negative feedback.
