Honest, verified feedback, at a time of their choice
Smartphone owners touch their devices 2,617 times a day
Text messages are read within 90 seconds of being received on average
SMS helps you tap into an engaged audience who are more likely to reply
The personal touch
The value of customer feedback cannot be overstated. Despite this awareness, it's easy for your email notifications to be missed amidst the clutter. Leveraging SMS offers a pathway to more immediate and impactful communication.
There are millions, if not billions of emails sent every day. In addition, customers are bombarded with numerous pop-ups, notifications, and paid ads. An SMS message stands out in comparison.
Schedule texts for impact
Improve response rates by scheduling messages to arrive when your customers are most likely to read them. SMS feedback requests are backed with a one-time code to only collect verified reviews. So, you can continue to trust Feefo to bring you verified, authentic reviews, no matter how the request was made.
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