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A more engaging way to connect

Boost your response rate by sending feedback requests to your customer's phone. What’s more personal than a direct SMS? A well-time notification could be all the nudge they need.

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Honest, verified feedback, at a time of their choice

Smartphone owners touch their devices 2,617 times a day 

Text messages are read within 90 seconds of being received on average

SMS helps you tap into an engaged audience who are more likely to reply


The personal touch

The value of customer feedback cannot be overstated. Despite this awareness, it's easy for your email notifications to be missed amidst the clutter. Leveraging SMS offers a pathway to more immediate and impactful communication.

There are millions, if not billions of emails sent every day. In addition, customers are bombarded with numerous pop-ups, notifications, and paid ads. An SMS message stands out in comparison.

Schedule texts for impact

Improve response rates by scheduling messages to arrive when your customers are most likely to read them.  SMS feedback requests are backed with a one-time code to only collect verified reviews.  So, you can continue to trust Feefo to bring you verified, authentic reviews, no matter how the request was made.

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