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Complete control of your customer narrative

By centralising and streamlining how you manage, analyse, and respond to verified feedback, you transform simple reviews into powerful engines for conversion, loyalty, and undeniable market dominance.

Depiction of feedback window in Feefo Hub

What is Review Response?

It’s a centralised conversation tool that allows you to manage, address, and reply to all incoming customer feedback directly from one platform. Designed to make customer service effortless, it lets your team post public replies, resolve issues privately, or ask customers to re-rate their experience after a problem is solved.

Streamline your customer operations with a centralised inbox built for speed and precision. Track the history of re-rated feedback automatically, reply instantly, and effortlessly forward key insights to internal teams or group email addresses to resolve customer queries faster.
Review Response 1
Use advanced global and tabbed filters to slice your data by order reference, precise product IDs, star ratings, or custom sale and insight tags. Switch effortlessly between high-level multi-account views and granular product or service performance.
Review Response 2
Protect your brand from unfair or inappropriate content with absolute confidence. Flag questionable content for expert moderation with a single click to instantly pause public visibility across all widgets and APIs while our team investigates. Plus, our automated multi-lingual profanity filters catch issues before they ever reach the public.
Moderation 3
Streamline your customer operations with a centralised inbox built for speed and precision. Track the history of re-rated feedback automatically, reply instantly, and effortlessly forward key insights to internal teams or group email addresses to resolve customer queries faster.
Review Response 1
Use advanced global and tabbed filters to slice your data by order reference, precise product IDs, star ratings, or custom sale and insight tags. Switch effortlessly between high-level multi-account views and granular product or service performance.
Review Response 2
Protect your brand from unfair or inappropriate content with absolute confidence. Flag questionable content for expert moderation with a single click to instantly pause public visibility across all widgets and APIs while our team investigates. Plus, our automated multi-lingual profanity filters catch issues before they ever reach the public.
Moderation 3

 

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