Understand the customer journey
6 million
reviews published a year
61 million+
reviews collected
1/2 million+
feedback request sent per day
Create public or private feedback campaigns
Listen and learn from your customers, safe in the knowledge that the feedback you receive is for your eyes only. Gain a deep understanding of what’s working and where improvements are needed.
Tailor your message
You’re fully in control of what you say, to who and when. Adapt the question type, format, and message for each moment that matters.
Make them feel heard
When it comes to your business, who’s more important than your customers? Feedback Request Manager lets you tailor your entire customer feedback strategy, making their opinions matter every step of the way.
Ask a question
"Our partnership with Feefo has offered us much greater insight into our business through the real opinions of our students. This has further enabled us to put our students at the heart of everything we do."
Glyn Hurll
Head of Marketing | The Training Room