FAQs
Which Identity Providers does Feefo SSO support?
Feefo supports Microsoft Entra ID (Azure AD), Google Workspace, Okta, and any provider compatible with SAML 2.0 or OpenID Connect. This is an enterprise feature that requires a unique email domain for all users.
Is SSO available on all plans?
No. SSO is included in the Enhanced package and is not included in standard plans.
Does Feefo support multi-factor authentication via my IdP?
Yes. With SSO, your own IdP’s MFA rules will apply. For all other users, Feefo has mandatory built-in MFA that requires an Authenticator App for the first setup, with an email option available thereafter.
What happens to users who already have a Feefo password when we enable SSO?
They will stop working. Once SSO is enabled for your domain, all users are automatically redirected to your company's login portal. Users keep their existing permissions and history, but they will no longer use a Feefo-specific password to log in.
Can I change the session timeout?
No. For security, all Feefo Hub sessions have a fixed one-hour inactivity timeout. This is a global setting and cannot be customised for individual accounts or SSO connections.
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