Skip to content
Business Insights

Mar 15, 2022

The rise of fintechs: Bridging the digital divide

Discover the trust gap between traditional banks and fintechs in the rise of challenger banks. Learn how customer experience is key to banking evolution.

Blog banner - The rise of fintechs: Bridging the digital divide

In our previous insight report, Generation fintech, we explored why younger audiences are so attracted to challenger banks.

This time, we delve into the trust gap between traditional banks and these new fintechs. Download the report to discover:

  • Why challenger banks aren't as trusted as traditional banks
  • How fintechs are challenging the status quo
  • Why we believe customer experience is the key to the evolution of banking

Insights from the team behind Feefo – sharing tips, updates, and success stories from the world of customer reviews and feedback.

Latest Articles

How customer reviews are shaping AI travel recommendations: What travel brands need to know
Business Insights

How customer reviews are shaping AI travel recommendations: What travel brands need to know

Discover how AI travel recommendations are influenced by customer reviews and why authentic feedback is crucial for your business’s visibil...

August 15, 2025

Shaping the future of verified service with drvn
Business Insights

Shaping the future of verified service with drvn

drvn are using authentic customer feedback to enhance service standards, foster transparency, and drive strategic business growth.

August 11, 2025

You Always Remember Your First
Customer Acquisition

You Always Remember Your First

Feefo's new campaign thanks first reviewers for helping shape the businesses you trust the most. Discover why customer reviews are invaluab...

August 05, 2025

Speak to the team