Jul 02, 2024

The rise of fintechs: Generation fintech | Feefo

Discover the rise of fintechs and the evolution of banking through digital-only financial services. Learn why customer experience is key.

Traditional banks have been trusted to looks after our most important assets for hundreds of years. When an institution has been established for so long, has an excellent reputation and offers great customer service, how could any newcomers compete?

Digital-only financial services, are becoming more popular amongst younger consumers. In this insight report, we explore:

Who uses fintechs
Why they've been so successful
Why we believe customer experience is the key to the evolution of banking

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Founded in 2010, Feefo is a ratings and reviews platform that collects reliable and constructive reviews for thousands of clients worldwide. We only send invitations to verified customers to ask them to leave a review, so consumers can learn how people like them feel about different products and services. And companies can truly discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.