Business Insights

Jul 02, 2024

The rise of fintechs: Generation fintech

Discover the rise of fintechs & the evolution of banking through digital-only financial services. Learn why customer experience is key & how reviews help.

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Traditional banks have been trusted to looks after our most important assets for hundreds of years. When an institution has been established for so long, has an excellent reputation and offers great customer service, how could any newcomers compete?

Digital-only financial services, are becoming more popular amongst younger consumers. In this insight report, we explore:

Who uses fintechs
Why they've been so successful
Why we believe customer experience is the key to the evolution of banking

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Insights from the team behind Feefo – sharing tips, updates, and success stories from the world of customer reviews and feedback.

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