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Business Insights

Mar 12, 2022

The rise of fintechs: Generation fintech

Discover the rise of fintechs and the evolution of banking through digital-only financial services. Customer experience is key, and reviews help.

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Traditional banks have been trusted to looks after our most important assets for hundreds of years. When an institution has been established for so long, has an excellent reputation and offers great customer service, how could any newcomers compete?

Digital-only financial services, are becoming more popular amongst younger consumers. In this insight report, we explore:

  • Who uses fintechs 
  • Why they've been so successful
  • Why we believe customer experience is the key to the evolution of banking
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Insights from the team behind Feefo – sharing tips, updates, and success stories from the world of customer reviews and feedback.

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