Access millions of verified reviews for 6,500+ brands   Find out more
Skip to content
Business Insights

Mar 12, 2022

The rise of fintechs: Generation fintech

Discover the rise of fintechs and the evolution of banking through digital-only financial services. Customer experience is key, and reviews help.

Blog banner - The rise of fintechs: Generation fintech

Traditional banks have been trusted to looks after our most important assets for hundreds of years. When an institution has been established for so long, has an excellent reputation and offers great customer service, how could any newcomers compete?

Digital-only financial services, are becoming more popular amongst younger consumers. In this insight report, we explore:

  • Who uses fintechs 
  • Why they've been so successful
  • Why we believe customer experience is the key to the evolution of banking

Insights from the team behind Feefo – sharing tips, updates, and success stories from the world of customer reviews and feedback.

Latest Articles

How to measure customer sentiment – the right metrics for your business
Customer Experience

How to measure customer sentiment – the right metrics for your business

Understand and measure customer sentiment using NPS, CSAT, and CES. Discover which metrics predict loyalty and drive business growth.

March 03, 2026

Using AI to understand customer sentiment – Tag Analytics explained
Customer Experience

Using AI to understand customer sentiment – Tag Analytics explained

Feefo’s AI-powered Tag Analytics transforms customer feedback into prioritised actions. Discover what drives ratings and where to focus res...

February 24, 2026

Trusted Data and GEO: How Feefo reviews improve visibility in AI Search
Business Insights

Trusted Data and GEO: How Feefo reviews improve visibility in AI Search

Feefo reviews enhance your brand's visibility in AI-driven search by providing trustworthy, verified feedback that AI assistants can confid...

February 20, 2026

Speak with our review experts