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Business Insights

Jul 02, 2024

The rise of fintechs: Bridging the digital divide | Feefo

Discover the trust gap between traditional banks and fintechs in the rise of challenger banks. Learn how customer experience is key to banking evolution.

In our previous insight report, Generation fintech, we explored why younger audiences are so attracted to challenger banks.

This time, we delve into the trust gap between traditional banks and these new fintechs. Download the report to discover:

  • Why challenger banks aren't as trusted as traditional banks
  • How fintechs are challenging the status quo
  • Why we believe customer experience is the key to the evolution of banking

Founded in 2010, Feefo is a ratings and reviews platform that collects reliable and constructive reviews for thousands of clients worldwide. We only send invitations to verified customers to ask them to leave a review, so consumers can learn how people like them feel about different products and services. And companies can truly discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.

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