Jul 02, 2024
The rise of fintechs: Bridging the digital divide
Discover the trust gap between traditional banks and fintechs in the rise of challenger banks. Learn how customer experience is key to banking evolution.
Insights from the team behind Feefo – sharing tips, updates, and success stories from the world of customer reviews and feedback.
Trustpilot Under Fire: Why purchaser-verified reviews are the future
Authentic product reviews help shoppers make informed purchases, so retailers can boost customer trust, reduce returns and improve their bo...
January 22, 2026
Travel points are dead: Why data and verified experiences are the new travel loyalty program
Data and verified customer feedback are the new cornerstones of travel loyalty, replacing outdated points systems to build lasting trust an...
December 30, 2025
Why Ethical Review Collection is the Only Sustainable Retail Growth Strategy
Review ethics matter: 82% seek negative reviews for credibility. Learn how reviews at 4.2-4.5 stars convert better than perfect ratings in ...
December 19, 2025