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Customer Retention

Jul 17, 2023

The impact of advocacy on your marketing strategy

Advocacy and reviews can benefit your marketing strategy. Discover tactics to turn loyal customers into brand advocates and improve customer retention.

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In this report we cover:

  • The different types of advocacy marketing strategies and tactics you could deploy
  • How to turn loyal customers into brand advocates
  • How to increase engagement via great content
  • Why customer experience is the new buzz word on the block
  • How to motivate loyal customers

Building a community of advocates comes down to understanding their desires and pain points, and adapting your strategy in response to this. You need to stay engaged with buyers well after their purchase and motivate them to give feedback through methods like incentives.

By responding to what customers are saying online, you’ll strengthen your relationships with them and improve your brand reputation. You can also partner with advocates through influencer marketing to leverage their reach and promote your products or services.

Insights from the team behind Feefo – sharing tips, updates, and success stories from the world of customer reviews and feedback.

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