In Q3 2024, we introduced a range of powerful new features aimed at improving your efficiency, enhancing customer engagement, and driving business growth. These updates, from AI-driven innovations to enhanced analytics tools, are designed with the needs of marketers, product teams, and customer experience professionals in mind.
Here’s a breakdown of the latest features and how they can benefit your team.
AI Replies: Fast, Personal, and Tailored Responses
Our new AI Replies feature uses advanced artificial intelligence to generate personalised responses to customer reviews. By analysing the sentiment and content of reviews, the AI suggests contextually relevant replies, helping you maintain a professional and thoughtful tone while saving valuable time.
Customer experience managers can significantly reduce the time spent crafting responses while ensuring a consistent and professional tone across all communications. With AI Replies, you can engage with your audience at scale without sacrificing quality.
Enhance your team’s efficiency by adding AI Replies to your package. Contact us today to discuss pricing.
Essential Analytics: Visual Insights to Drive Growth
Feefo’s new Analytics Essentials offers a streamlined and user-friendly way to access critical data about your customer feedback. This feature allows you to easily track trends, measure performance, and understand customer sentiment with clear and intuitive dashboards.
Marketing teams can leverage these insights to better understand customer behaviour, optimise campaigns, and drive engagement. The ability to quickly access trends and performance metrics in one place will help you make data-driven decisions with confidence.
Unlock the full potential of your customer data with Feefo Analytics Essentials. Log in to explore the new dashboards today.
Single Sign-On (SSO): Secure, Simplified Access
Single Sign-On (SSO) simplifies the login process by allowing users to access multiple Feefo services with just one set of credentials. With SSO, you can streamline your workflow, improve security, and enjoy a seamless user experience across the platform.
SSO provides data protection officers with greater control over access management, improving both security and compliance.
Ensure secure and efficient access for your team with SSO. Contact us today to discuss pricing for your organisation.
Sales Upload Enhancements: Seamless Data Management
We introduced a set of enhancements to the sales upload functionality, making it easier to manage your data within the Feefo Hub. These updates included improved error messaging, new download functionality, and additional order tracking capabilities.
Customer success managers can now streamline the sales upload process, ensuring that data is accurately uploaded and issues are resolved quickly.
Simplify your data uploads with these new enhancements. Log in to Feefo Hub to explore the updated features or reach out to our team for more information!
Stay tuned for more exciting updates in the coming months as we continue to innovate and enhance the Feefo platform for your success!
