NPS

Want to make sure your customers leave you a Net Promoter Score? Now you can add your NPS question at the top of the feedback form to help maximise response rates and collect even more insight from you detractors, passives and promoters.

Ask for NPS first to get more responses

In the US, customers are more likely to respond to a feedback request if it is lead by NPS, so we have added an option to the feedback form to ask for NPS at the beginning, or the end

Benefits

Higher response rate
Resonates more with US customers

Future enhancements

Full flexibility to reorder feedback form as desired
- For example, ask for product first to get better quality product reviews

Find out more about how NPS can help you learn more about your business here.

Admin

Founded in 2010, Feefo is a ratings and reviews platform that collects reliable and constructive reviews for thousands of clients worldwide. We only send invitations to verified customers to ask them to leave a review, so consumers can learn how people like them feel about different products and services. And companies can truly discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.