On Monday 30th June, we rolled out several updates to the Feedback Report to give clients more control, better insights, and a smoother experience. Here’s what’s new:
Third Tag Key Filter
- You can now filter by three tag keys, giving you greater flexibility in how you slice your data.
Child Merchant Filter
- Under Merchant Name(s), we’ve added a Child Merchant Name(s) option that automatically includes all child accounts for a selected parent.
- Want to focus on specific child merchants? Simply select them, and we’ll override the default.
- This select all/deselect all feature now works across all tag filters for easier filtering.
Show/Hide Child Merchants Toggle
In the Feedback Breakdown by Tag table, you can now choose to:
- Show – see feedback by individual child merchant
- Hide – view aggregated feedback at the parent level
Response Rate Now Included
We’ve added response rate to the Breakdown by Tag table. A few important notes:
- A 100% response rate might show when using filters that include only requests that received a response such as:
- Moderation Status
- Moderation Rejected Reason
- Insight Tag Keys
- To get a complete view (including unanswered requests), use Feedback Requested Date or Sale Date. Check the tooltip in the table for more details.
Rating Filter Update
- Filtering by Product/Service Rating (0–5) no longer affects the Breakdown by Tag table.
- Rating “0” (Not Yet Tried) counts as feedback and could previously skew response rates.
- To avoid confusion, this filter is now excluded from the breakdown table — but it still works in the tiles and Feedback Table.
These updates are designed to give client clearer, more actionable insights. Read our knowledge base article for full details on the report.
