We're thrilled to launch our new channel: WhatsApp Reviews, only available at here at Feefo.I t's designed to help you collect more reviews by meeting your customers on their favourite messaging app, and we're seeing fantastic early results.
Key Highlights
- High Engagement Guaranteed: WhatsApp notification delivery is near-instant, driving open rates that far surpass email.
- Expanded Demographic Reach: WhatsApp provides access to a distinct, often younger or internationally focused, demographic that is increasingly disengaged from email.
- Enhanced Brand Trust & Consistency: The official WhatsApp message template displays the client's logo/branding at the top of the communication, creating an immediate, trusted, environment for dialogue.
- Zero-Friction Submission: Built for mobile the tool reaches customers where they are creating a seamless communication event.
- Built for Mobile: Seamless experience on the device customers use for shopping and communication, eliminating friction common with mobile browser email flows.
- Compliance & Trust: We handle the complex compliance requirements (opt-in, data security) inherent in messaging platforms, offering clients a safe and compliant collection method.
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See the Features in Action: Visit our Product Update Page for a quick overview: https://business.feefo.com/features/whatsapp
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How-to Guide: For detailed instructions on using WhatsApp, check out our article: https://help.feefo.com/knowledge-base/whatsapp-review-collection
