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Review moderation

Elevate your brand's reputation with our innovative moderation process that manages your online feedback. Eradicate fake reviews, preserve your credibility, and bolster consumer trust.

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Safeguard your online standing

We combine the prowess of human moderation and advanced AI technology to review customer feedback at scale. Our mission is to shield everyone from offensive content and uphold your brand's integrity against fabricated or irrelevant comments. Our automated review technology flags any content that breaches guidelines for our human moderators, who can apply context and subtext to take decisive, informed action.

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Stay in control of your reviews 

We make sure you only get authentic reviews for your brand with an innovative invite-only review process. With Feefo, you can rest assured that every review you get for your business is from a real customer, so your team can focus on resolving real problems or celebrating real wins.

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Ensure new customers get the truth about your brand

We firmly believe in authentic reviews as the cornerstone of confident consumer choices. Our thorough moderation guarantees that only pertinent content reaches your audience, aiding them in making informed purchasing decisions. Consumers who trust your reviews are more likely to engage, purchase, and become loyal advocates. With Feefo, authenticity isn't just a buzzword: it's the cornerstone of success in today's consumer-driven world.

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Import your existing reviews

We know just how valuable review data can be, so when you move to Feefo, we want you to be able to take your existing feedback with you. That’s why we offer a feature called imported reviews. Importing your reviews is a fantastic way to make sure you’re not starting from scratch when it comes to proving to your customers that you offer a service and products they can trust.

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TheTrainingRoom
 The Training Room wanted an authentic way of showing that they provide a reliable and approachable service for all of their students. They turned to Feefo to start collecting real reviews from their students, and soon saw the rate of real responses increase by a remarkable 331.4%.
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Cottages.com, the UK's largest holiday cottage letting agency, partnered with Feefo to offer transparent guest reviews, resulting in a 3x conversion rate boost for review readers. These readers also spent 3.7x longer on the site. This approach elevated trust and engagement, and provided insights for property improvements.

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