Partnership Details
By pulling product and service reviews directly into Capsule, businesses can centralize their customer feedback alongside contact records, enabling smarter segmentation and targeted communication.
- Track customer reviews centrally to categorize lists, improve your product, and nurture relationships easily.
- Pull product and service reviews into Capsule to explore and nurture customer relationships in the same place you manage business.
- Pulling your Feefo reviews directly into Capsule unlocks new possibilities for customer relationship management, from sending targeted customer campaigns to rolling out reward schemes
Feefo x Capsule CRM use cases
- Centralize your service and product ratings alongside your CRM database
- Manage service and product ratings to help categorize your contacts. Filter by rating and create saved lists for easier segmentation.
- Pinpoint areas of improvement in your product or service
- Build better relationships by nurturing your contacts based on their reviews. If they leave a poor review, you might deploy more time improving their experience. Go one step further and launch nurturing campaigns via Transpond
- A reward model (e.g. if someone leaves a review, share a discount)
What data will I see in Capsule?
Setting up this integration will enable the following in Capsule:
- Add star ratings as tags
- Record customer reviews against their contact record in Capsule
- Document service requests on the relevant customer’s record.
