Our masterclass shows you how to build a smart, strategic approach to soliciting feedback that boosts your response rates and delivers insights without overwhelming your customers.
We explore the shift to multi-channel feedback collection and share best practices for using feedback to get complete view of the customer journey.
In short, we covered what to ask, when to ask it, and how to do it in a way that works.
Watch now: How to Collect feedback that matters
Our masterclass shows you how to build a smart, strategic approach to soliciting feedback that boosts your response rates and delivers insights without overwhelming your customers.
Tue, 9 Oct | 11am BST | Zoom Webinar
We explore the shift to multi-channel feedback collection and share best practices for using feedback to get complete view of the customer journey.
In short, we'll cover what to ask, when to ask it, and how to do it in a way that works.
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What you can expect next:
Best practice for increasing your response rates.
The shift to omnichannel feedback collection
Planning your feedback collection: what to ask, when and where.
The speakers
Helen Gage
Directer of Customer Success at Feefo
Helen is an experienced Customer Success leader with 15+ years of B2B SaaS expertise, specialising in strategic project delivery, solution consultancy, and best-practice software implementation. Since joining the Feefo team in 2018, Helen has helped hundreds of clients accelerate their use of the platform and maximise their return on investment.
Charlotte McDougall
Product Owner at Feefo
Charlotte is responsible for driving the development of innovative review collection methods that help businesses capture authentic feedback. She combines a strong product mindset with a focus on delivering user-centric features that create measurable value. Passionate about innovation, Charlotte thrives on turning insights into impactful digital solution.
Lorin Minxhozi
Product Lead at Not On The High Street
As a Product Lead on Not On The High Street, Lorin looks after both acquisition and retention strategy for the native mobile team. He has over 8 years of experience scaling innovative products at Series A+ companies across e-commerce, fashion-tech, cybersecurity, IoT, and energy.
Agenda
Welcome & Introduction:
Helen Gage, Director of Customer Success at Feefo
Best practices for increasing response rates:
Lorin Minxhozi, Product Lead at Not On The High Street shares their success story on tackling email fatigue and key learnings
The shift to omni-channel feedback collection:
Charlotte McDougall, Product Owner at Feefo shares insight into new and upcoming feedback channels
Planning Feedback:
Helen Gage, Director of Customer Success, shares best practices on how to ask the right questions at the right time.
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