What is the verbatim toggle?
When the toggle is activated, any star rating that is submitted without an accompanying comment will be concealed from view.
What are the benefits?
This feature ensures that consumers are not distracted by ratings that lack context and can instead direct their attention exclusively to the comprehensive feedback that offers meaningful insights. By focusing on detailed reviews, consumers are better equipped to make informed decisions based on the experiences and opinions of others, which are articulated through thoughtful commentary. This approach not only enhances the quality of information available but also encourages reviewers to provide more substantive feedback, ultimately benefiting both consumers and businesses in understanding the nuances of customer experiences.
Learn more about how to use the verbatim toggle on our knowledge base.
