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Feefo partners with Medacy to enhance responsive care across UK GP practices

Feefo is proud to announce its new partnership with Medacy, the UK’s leading provider of fully managed clinical pharmacist services. The partnership will enable GP practices to improve their understanding of patient needs and elevate the care they provide.

Feefo is proud to announce its new partnership with Medacy, the UK’s leading provider of fully managed clinical pharmacist services. The partnership will enable GP practices to improve their understanding of patient needs and elevate the care they provide.

Feefo’s verified ratings and reviews will help GPs see what patients think of the care they receive. With this new insight, GPs can identify and bridge communication gaps to foster trust. They can also focus on the touchpoints that matter when it comes to championing person-centred care. Ultimately, these efforts will help them align with Care Quality Commission responsiveness values.

The verified nature of Feefo’s reviews is crucial to Medacy’s network of GPs. The invite-only feedback model promotes transparency, so GPs can be sure they’re getting ethical insight into their patients’ needs. Furthermore, Feefo’s platform is secure by design, and feedback can be reviewed in private mode if needed – ensuring that sensitive data is always protected.

Tony Wheble, CEO at Feefo, commented: “Medacy has an excellent reputation in healthcare, and we are delighted to help them provide a new wealth of insight to GPs. As customer feedback is central to providing quality care, our partnership will help improve patient outcomes across the UK.”

Shaun Hockey, MD at Medacy, said: “Partnering with Feefo was a clear choice, because they can handle data safely and at scale. Through our partnership, we will empower patient participation through trust and promote a culture of learning across UK practices. I can’t wait to see what the future will bring.”


For more information contact:

Feefo Medacy team

medacy@feefo.com

Founded in 2010, Feefo is a ratings and reviews platform that collects reliable and constructive reviews for thousands of clients worldwide. We only send invitations to verified customers to ask them to leave a review, so consumers can learn how people like them feel about different products and services. And companies can truly discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.

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