Connor leads the Customer Success team for mid-sized clients, and is passionate about providing more than just "support" - he is dedicated to advocacy and value. During his six years at Feefo, Connor has seen firsthand how powerful a customer's voice can be. Connor and his team work closely with Feefo clients to ensure they master Feefo's tools to achieve their goals, and thrive through the insights they uncover.

Charlie takes a lead on developing Feefo's data products. Charlie combines a product focused mindset with analytics to transform raw information into actionable intelligence. By cutting through the noise of complex data, she provides the clarity clients need to drive informed business decisions through impactful strategies.

Zac Chiswell is the Operations & Innovation Director at Discount Coffee, bringing over seven years of retail experience and more than five years of hands-on leadership within the business. He has played a key role in scaling operations and driving continuous improvement, with a strong focus on customer experience. By actively leveraging Feefo reviews and customer feedback, Zac has helped shape service enhancements that strengthen trust, satisfaction, and long-term growth across the brand.