Access millions of verified reviews for 6,500+ brands   Find out more
Hub login
Skip to content

Turn every customer interaction to actionable intelligence

Feefo ensures you can trust the integrity of your customer-gathered data. 

  • Collect feedback from verified customers only, ensuring every data point reflects a genuine experience.

  • Tailor feedback forms with questions customised to your processes, to uncover vulnerabilities and highlight unmet needs. 

  • Capture insights across key moments from quote to renewal, building a complete picture of the customer journey.

  • Use private campaigns to gather feedback discreetly, even after cancellations or complaints.

These tools don’t just help you listen—they help you evidence your commitment to Consumer Duty, improve service delivery, and act swiftly where support is falling short.

How can you balance meeting obligations AND understand your clients experience with your product without increasing workload?

Frame 1410103798

Set proactive alerts for negative feedback to enable you to act quickly, prove that you acted quickly and avoid foreseeable harm.


Listen and engage with your client feedback to strengthen relationships, understand the end-to-end experience and close the loop on any issues. 

Make feedback collection part of your continual business improvement strategy, to attract new clients, find cross-selling opportunities and take the legwork out of compliance tasks.   

Check the pulse of your business. Measure client experience at key touchpoints. Such as after buying a policy, a claim or at renewal. Collect feedback privately, for example for insights on claims, or display reviews publicly after resolution. 

Get key reports to help you analyse your feedback, respond to concerns and track consumer outcomes. You’ll discover actionable insights and be able to analyse the outcome of issues, as well as uncover cross-selling opportunities.  

Automated assistance for three key areas of your business:

  • Compliance assistance - Some insurers tell us they spend up to 20% of their time on compliance tasks. What would you do if you had that time back? 
  • Online marketing - Feefo is a Google partner. Set up Feefo with ease and have it working hard in the background to attract new leads for your business.  
  • Client research - Gain a fresh perspective on your business and your clients.   

For a 15-minute consultation about how we can help you - starting with your biggest pain point - fill out the form below and we'll be in touch within 24 hours.

Frame 1410103764