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Masterclass: How to Collect Feedback that Matters

In this masterclass, we'll show you how to build a smart, strategic approach to soliciting feedback that boosts your response rates and delivers insights without overwhelming your customers.

We'll explore the shift to multi-channel feedback collection and share best practices for using feedback to get complete view of the customer journey.

In short, we'll cover what to ask, when to ask it, and how to do it in a way that works.

calendarTues 7 Oct

clock11-11:45 AM BST

standZoom Webinar

 

Register now
Group 3324

Masterclass: How to Collect feedback that matters 

In this masterclass, we'll show you how to build a smart, strategic approach to soliciting feedback that boosts your response rates and delivers insights without overwhelming your customers.

Tue, 9 Sept   |   11am BST   |   Zoom Webinar

Sign up to our webinar

You’ll walk away with a clear plan for how to:

  • Increase response rates to your campaigns
  • Master multi-channel feedback collection
  • Ask the right questions at the right time on the customer journey.

You'll hear from Feefo experts and a special guest, Lorin Minxhozi from Not On The High Street, who will share their success story and the fantastic results they've achieved. This is a no-sales-pitch session—just actionable insights and real-world examples you can apply immediately to get the best out of your customer feedback. No matter what platform you use.

Who is this for?

This masterclass is designed for marketing, customer experience and business leaders who want to get the most from their feedback collection. If you're looking to turn customer feedback into a powerful engine for business growth, this session is for you.

Meet the speakers

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Helen Gage

Directer of Customer Success at Feefo

Helen is an experienced Customer Success leader with 15+ years of B2B SaaS expertise, specialising in strategic project delivery, solution consultancy, and best-practice software implementation. Since joining the Feefo team in 2018, Helen has helped hundreds of clients accelerate their use of the platform and maximise their return on investment.

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Charlotte McDougall

Product Owner at Feefo

Charlotte is responsible for driving the development of innovative review collection methods that help businesses capture authentic feedback. She combines a strong product mindset with a focus on delivering user-centric features that create measurable value. Passionate about innovation, Charlotte thrives on turning insights into impactful digital solution.

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Lorin Minxhozi

Product Lead at Not On The High Street

As a Product Lead on Not On The High Street, Lorin looks after both acquisition and retention strategy for the native mobile team.  He has over 8 years of experience scaling innovative products at Series A+ companies across e-commerce, fashion-tech, cybersecurity, IoT, and energy.

Agenda

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Welcome & Introduction: 

Helen Gage, Director of Customer Success at Feefo

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Best practices for increasing response rates:

Lorin Minxhozi, Product Lead at Not On The High Street shares their success story on tackling email fatigue and key learnings

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The shift to omni-channel feedback collection:

Charlotte McDougall, Product Owner at Feefo shares insight into new and upcoming feedback channels

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Planning Feedback:

Helen Gage, Director of Customer Success, shares best practices on how to ask the right questions at the right time.

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Q&A and wrap-up

Save your spot

Register now