The 2026 Trusted Service Awards have arrived, and our winners are officially celebrating the rewards of a year defined by hard-earned excellence.
Our Exceptional Service winners, however, have gone even further. These brands represent the absolute pinnacle of our customer service distinctions, having outperformed the competition in the metrics that matter most.
Beyond achieving the highest average review scores in their categories—or the most significant score increases over a three-year period—these winners led the way in active engagement, surpassing their peers in both review response and reply rates.
We are delighted to shine a spotlight on the businesses setting the new standard for world-class service. We primarily split up the categories by business size.
Without any further ado here they are!
Exceptional Service – Small Business (up to 50 employees)
A professional team of celebrants providing personalised humanist ceremonies for weddings, funerals, and namings. (Back-to-back winner)
A professional mortgage brokerage offering expert, tailored advice for first-time buyers, home movers, and buy-to-let investors.
An established firm of land agents, auctioneers, and chartered surveyors specialising in agricultural and rural property.
Millbrook Cottages / Tree Top Escapes
A high-end holiday destination in Devon offering luxury cottage stays and unique treehouse accommodation.
A boutique retailer specialising in high-quality, personalised baby gifts and embroidered keepsakes.
The world’s leading specialist in the restoration, sales, and servicing of the classic Nissan Figaro.
One of the UK’s leading suppliers of both water and electric underfloor heating systems for homes and businesses.
Exceptional Service – SME (51 - 250 employees)
A luxury retailer specialising in handcrafted beds, mattresses, and premium bedroom furniture. (Back-to-back winner)
The UK’s leading manufacturer and supplier of high-performance hot tubs and luxury spas.
A long-established estate and letting agency serving the Home Counties with a focus on local property expertise.
An accredited provider that helps businesses achieve and maintain international ISO standards for quality and safety.
A luxury travel specialist creating bespoke, high-end holiday experiences at the world's most exclusive destinations.
An award-winning luxury travel company creating bespoke African safaris and world-class golf tours.
A long-standing automotive dealership group in East Anglia representing multiple major car and commercial vehicle brands.
Market Harborough Building Society
A mutual building society providing a range of personal savings accounts and mortgage products to its members.
Exceptional Service – Enterprise (over 250 employees)
A renowned specialist in luxury bed linens, providing high-quality sheets, duvets, and pillows for over 30 years.
Coversure Insurance Services Southampton
An independent insurance brokerage providing tailored commercial and personal insurance solutions to the local community.
A leading UK consultancy providing expert advice and support on HR, health and safety, and employment law.
A family-owned, independent travel agency offering comprehensive holiday bookings and foreign exchange services. (Back-to-back winner)
A prestigious family-run automotive group representing luxury brands like BMW, Porsche, and Ferrari across the South West. (Back-to-back winner)
A leading estate agency providing expert property sales and lettings across Cheshire and South Manchester. (Back-to-back winner)
A popular fashion jewellery brand known for its "A Little" collection of sentimental, giftable bracelets. (Back-to-back winner)
Mortgage Advice Bureau Limited*
One of the UK’s leading consumer mortgage intermediaries, offering expert advice across the whole market. (Back-to-back winner)
Sustained Progress (businesses that increased their service score rating year after year)
An award-winning travel operator specialising in small-group regional tours across the UK, Europe, and beyond.
The UK’s best-selling computer magazine, offering practical advice and tech support to help users get the most from their PCs.
A premier independent builders' merchant supplying high-quality construction materials across London and the Home Counties.
A major specialist retailer providing boilers, radiators, and heating supplies at competitive prices nationwide.
A specialist provider of high-quality reward stickers, certificates, and badges for the education sector.
tinhat Insurance Services Limited
A specialist provider of affordable and comprehensive insurance for mobile phones, tablets, and gadgets.
A premium independent fashion retailer offering a curated selection of designer menswear and contemporary labels.
A final, heartfelt congratulations to all our Exceptional Service winners. By consistently prioritising the genuine voice of the consumer and acting on every piece of feedback, you have set a new benchmark for your respective industries.
In a marketplace where trust is the ultimate currency, these businesses have proven that transparency and human-centric service are the most effective drivers of success.
We are proud to have you as part of the Feefo community, and we look forward to seeing how you continue to innovate and delight your customers throughout the coming year.
Inspired to join the Exceptional winners in 2027?
The journey to next year’s awards starts today. Every verified review you collect is more than just a rating; it is a building block for your reputation and a roadmap for your business growth.
If you’re a Feefo client and want to see your name on this list next year, now is the time to dive into your reporting suite. Focus on:
- Increasing your response rate: Engage with your customers as soon as they leave a review.
- Analysing sentiment: Use our AI-driven insights to find out exactly what your customers love and where you can improve.
- Consistency: Keep the feedback flowing throughout the year to build a rock-solid data set for the 2027 awards.
Want to learn how to boost your scores? Log in to the Feefo Hub today for the latest tips on review management, or get in touch with your Account Manager to discuss your strategy for 2026.
If you’re not a Feefo client and want to start your Trusted Service Award journey, please contact us here.
