In Mail turns every email into a feedback opportunity – boosting response rates, capturing insights instantly and helping you make smarter decisions, faster.
Every click your customer has to make is a chance to lose their feedback.
In Mail removes that friction so you get more reviews, richer insights and happier customers.
More responses, instantly
Customers reply right inside their inbox
Insights you’d otherwise miss
Even partial answers are saved
Better decisions, faster
Turn immediate feedback into action
Embedded email forms
Customers leave feedback directly in their email – so it’s quicker and simpler to respond than ever.
Mobile-first design
Feedback flows in no matter where they are: at their desk, in a café or on the move.
Partial feedback capture
Even if they don’t finish the form, you’ll still capture their most valuable insights.
Customisable branding
Your brand front and centre, building trust and increasing response rates.
Fallback compatibility
No risk of missing reviews – we switch seamlessly to the traditional request if a device can’t support In Mail.
Integrated reporting
All feedback drops instantly into your Feefo Hub so you can act on it right away.
Customisable branding
Your brand front and centre, building trust and increasing response rates.
Fallback compatibility
No risk of missing reviews – we switch seamlessly to the traditional request if a device can’t support In Mail.
Integrated reporting
All feedback drops instantly into your Feefo Hub so you can act on it right away.
The results
More reviews, more often
Less drop-off and abandoned forms
Better customer experiences
Richer data to power growth and improve decisions
"We were so excited to hear about and try In Mail to remove the friction of leaving a review with Not On The High Street and it did not disappoint! The trial results were brilliant and we are looking forward to rolling this out permanently as our primary method of collecting reviews."
Lorin Minxhozi Lead Product Manager | NOTHS
Speak with one of our review experts today
What you can expect next:
A brief conversation to align goals and priorities.
