Jul 02, 2024

Navigating the Negative Report

Unlock the power of customer feedback with our Navigating the Negative report, featuring expert analysis from top brands. Discover how to turn detractors into advocates and improve customer experience.

Did you know 43% of consumers believe brands have got worse at dealing with negative reviews?

With brand loyalty falling and customer sentiment decreasing, we asked 2,000 customers what they really want from brands. In our latest study, we help you unlock the power of customer feedback so you can turn detractors into advocates.

What's inside?

Download our Navigating the Negative report today, with expert analysis and business insight from leading brands, including:

Featuring a foreword from Feefo CEO Tony Wheble and leading psychologist, Wendy Dignan.

Admin

Founded in 2010, Feefo is a ratings and reviews platform that collects reliable and constructive reviews for thousands of clients worldwide. We only send invitations to verified customers to ask them to leave a review, so consumers can learn how people like them feel about different products and services. And companies can truly discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.