Access millions of verified reviews for 6,500+ brands   Search reviews
Hub login
Skip to content
English - United States
Customer Experience

Jul 02, 2024

Navigating the Negative Report

Our Navigating the Negative report features expert analysis from top brands. Discover how to turn detractors into advocates & improve customer experience.

Blog banner - Navigating the Negative Report

Did you know 43% of consumers believe brands have got worse at dealing with negative reviews?

With brand loyalty falling and customer sentiment decreasing, we asked 2,000 customers what they really want from brands. In our latest study, we help you unlock the power of customer feedback so you can turn detractors into advocates.

 

What's inside?

Download our Navigating the Negative report today, with expert analysis and business insight from leading brands, including:

Featuring a foreword from Feefo CEO Tony Wheble and leading psychologist, Wendy Dignan.

 
Admin

Insights from the team behind Feefo – sharing tips, updates, and success stories from the world of customer reviews and feedback.

Latest Articles

How to use customer reviews to build more B2B sales
Business Insights

How to use customer reviews to build more B2B sales

Learn how to build a successful, customer-centric marketing strategy. Discover the key strategies in our latest eBook. Boost customer loyal...

November 03, 2026

What Is GEO? How AI Search Is Changing SEO for Marketers
Business Insights

What Is GEO? How AI Search Is Changing SEO for Marketers

Find out how SEO and GEO work together and why verified customer reviews and structured data are becoming essential for AI search visibilit...

October 16, 2026

How to use reviews in your advertising: What we learned from our Trust Advantage webinar
Business Insights

How to use reviews in your advertising: What we learned from our Trust Advantage webinar

Discover how B2B and SaaS companies can leverage customer reviews in advertising to boost trust, retention, and buyer confidence across all...

September 29, 2026

Speak with one of our review experts

Join thousands of businesses building trust, boosting conversions, and growing their brand with genuine customer reviews.

  • 80+ million real customer reviews collected by us for you
  • Trusted by 6500+ brands to fuel business growth
  • 100% of reviews from verified customers to guarantee real value