A friendly helping hand for every Feefo customer. We don’t only care about helping you get the best reviews and ratings you can get. We want to empower you to use your customer feedback to grow your brand, customer experiences and of course, advocates.
That’s why we have a team of dedicated experts on hand to advise you. Every brand that joins the Feefo family will get access to the Customer Success Team or their own Customer Success Manager.
Our experts help you deepen your knowledge of your customers and their experiences
We have the human touch – a real person is always on standby to offer support and advice to capture and understand what your customers are saying about you
We're on hand to help you build your feedback and insights strategy
Some of the faces you'll meet
Contact support@feefo.com or call us on 0203 362 4209 (Opt 3) between 9am and 5:30pm Monday-Friday.
Audrey Callan
Director of Customer Success London
Ulas Sagin
Head of Customer Support London
Vicki Daruvalla
Director of Customer Success (SME) Petersfield
Coleman Lewis
Customer Success Manager Boston US
Jen Thompson
VP of Customer Success Boston US
Faith Bromley
Implementation Executive Petersfield
Our friendly team are:
Able to help you set up afeedback strategyand better understand your customers’ experience
A dedicated team of people on hand for support and guidance
There to help you reach your brand goals and objectives
With Feefo’s Enhanced package you get a dedicated Customer Success Manager to give you one-to-one support for your brand, by phone and annual account reviews email and monthly check-in
What our clients think of us
Dan from Events Insurances thinks the Feefo support team is extremely hands-on, in the best way possible. He says: “I’m no tech whiz – me and my team are just learning as we go along. Your experts are always there to show us what more we can do with the platform.”
“We wanted to improve our emails and encourage more people to give feedback. So the CS team put a quick meeting in the schedule, told us what was working with Feefo’s other insurance clients, and helped us change up our email headers. Things like that that are golden to us.”
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