Impactful interactions with our review management software
44%
of dissatisfied customers would return if their concerns were satisfactorily addressed
40%
of consumers praised businesses on social media for effectively resolving their complaints
28%
of non-reviewers believe their opinions don't matter
Benefits of Review Management
Real Reviews
Engage with dedicated review management software and reap the benefits of authentic customer feedback. Accurately track sentiment, respond to happy customers and potential challenges. Display feedback from genuine customers to help attract the next generation of shoppers.
Single Sign-On
Reduce security risks
Managing multiple passwords is a hassle, but there is an easier way, that doesn’t compromise security. Feefo's Single Sign On (SSO) lets you and your team log into Feefo using your existing work passwords. It's secure, and compliant with industry standards. It simplifies user management, enabling you to add or remove team members when you need to.
Review Response
Effortless review filtering
Manage your reporting process with ease by segmenting your product and sales feedback with custom options. Filter data faster — by brand, product, colour, store area and more — to get deeper into the details you really care about.
AI Moderation
Intelligent review management
AI Moderation saves time by swiftly identifying offensive language, and other unsuitable content, offering businesses an intelligent review manager. By adopting Feefo’s AI Moderation, you can uphold the quality of your customer feedback effortlessly and focus on what truly matters—improving your products and services based on real, constructive insights.
AI Replies
Personalised responses
Craft tailored responses that resonate with your customers' individual journeys. From personalised emails to thoughtfully designed feedback forms, our platform enables you to create impactful, customised communications. Strengthen brand awareness, foster connections, and transform customers into loyal brand advocates, all from one review management platform.
Insight Labels & Predictive Response
Smarter decisions, made simple
Whether it’s discovering the quality of your customer service, or understanding the speed of your deliveries, manually label and track specific comments, phrases and opinions across your customer feedback to get an at-a-glance look at everything affecting your business.
