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Connect with your customers

Feefo makes responding to reviews easy. Elevate your review management experience with seamless tools for responding and connecting with your valued customers.

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Impactful interactions

44%

of dissatisfied customers would return if their concerns were satisfactorily addressed

40%

of consumers praised businesses on social media for effectively resolving their complaints

28%

of non-reviewers believe their opinions don't matter

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Review Response

Effortless review filtering

Manage your reporting process with ease by segmenting your product and sales feedback with custom options. Filter data faster — by brand, product, colour, store area and more — to get deeper into the details you really care about.

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Moderation: Essential

Ensure authenticity

Maintain the integrity of your customer reviews with Feefo’s Essential Moderation. This feature offers an easy-to-use, yet robust system for monitoring and managing feedback to ensure that only genuine, constructive reviews are published.

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Moderation
AI Moderation

Intelligent review management

AI Moderation saves time by swiftly identifying offensive language, and other unsuitable content, allowing businesses to maintain a trustworthy and engaging review platform. By adopting Feefo’s AI Moderation, you can uphold the quality of your customer feedback effortlessly and focus on what truly matters—improving your products and services based on real, constructive insights.

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AI Replies - Coming Soon

Personalised responses 

Craft tailored responses that resonate with your customers' individual journeys. From personalised emails to thoughtfully designed feedback forms, our platform enables you to create impactful, customised communications. Strengthen brand awareness, foster connections, and transform customers into loyal brand advocates.

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Insight Labels & Predictive Response

Smarter decisions, made simple

Whether it’s discovering the quality of your customer service, or understanding the speed of your deliveries, manually label and track specific comments, phrases and opinions across your customer feedback to get an at-a-glance look at everything affecting your business.

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