Identify and track trends
Use insight to drive sales and improve customer service
Better understand customer opinion - on your own terms
Save time responding to feedback
Complete control
Assign multiple tags across your feedback to build a complete picture of what your customers think about every aspect of your business.
Predefined customer responses
Assign predefined responses to your tags, allowing for custom automatic replies to be sent to your customers based on the content of their reviews.
Customisable alerts
Set up alerts to stay on top of trends and themes with custom email notifications sent to whoever you need to see them.
"Insight tag reporting across all our customer feedback has given us fantastic insight into our business. It lets us recognise trends, quickly identify customer concerns, and monitor customer experience initiatives across the business."
Adam Cornish
Customer Experience Manager | Expedia