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Zendesk

Build smart, no-code workflows with Zendesk using triggers, actions, and AI logic—automate any process in minutes.

Explore integrations with Zendesk

Start from scratch or use ready-made workflows to tackle common tasks with ease.

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Negative feedback rating left in Feefo > Create a ticket in Zendesk

Create a Zendesk ticket for Negative Feefo Ratings

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Review marked as moderation required in Zendesk > Request moderation by feedback ID

Flag a Feefo review for Moderation in Zendesk

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Ticket closed in Zendesk > Create Feedback Request

Request review based on customer service via Zendesk

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Respond to feedback in Zendesk on a contact > Respond to Feedback

Respond to a Feefo review in Zendesk

Frequently asked questions about Zendesk Integrations

What Zendesk triggers are available for integration?

Initial event:

  • Ticket Created

  • Ticket Status Changed

  • Ticket Priority Changed

What Zendesk actions are available for integration?

Target actions:

  • New User

  • Get User by Id

  • New ticket Update ticket by ID

  • Get ticket by ID

  • Ticket search

  • Custom API request

Does Zendesk have an API for Integration?

Yes, Zendesk offers an API for integration. Feefo’s no-code platform enables you to automate workflows and streamline processes, making it simple to integrate with your existing tools without the need for coding expertise.

How to set up Zendesk integration?

  1. Log in to Feefo Hub
    Visit hub.feefo.com and sign in to your account.

  2. Connect Zendesk
    Go to the "Integration" section, connect Zendesk by authorising Feefo.

  3. Create an integration scenario
    Click on "Create Scenario" to start setting up your integration. Choose a trigger in Zendesk and then add actions from the other connected apps that should occur when the trigger is activated.

  4. Test and Activate
    Run a test to ensure that the integration functions as expected. Once you've verified that everything works correctly, activate the scenario to automate your workflows seamlessly.

By following these steps, you can efficiently integrate Zendesk with Feefo, streamlining your processes and enhancing productivity.

 

 

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