Welcome to our Q2 2024 update! This quarter, we’re excited to unveil a suite of new features and enhancements designed to elevate your Feefo experience, streamline workflows, and drive customer engagement. From upgrades to our Q&A platform to the relaunch of our Client Pages and innovative Social Sharing tools, we have everything you need to enhance your online presence and strengthen customer relationships.
Whether you’re an eCommerce manager, marketing expert, or social media strategist, these updates are tailored to help you save time, build customer trust, and increase engagement. Dive into the new features below and discover how Feefo can help elevate your brand!
Q&A: Improved Usability and Interactions
We’re thrilled to introduce several new features to our Q&A feature, designed to improve usability and enhance customer interactions. Here’s what’s new:
- Filter by Product Tags: Easily sort questions by product tags, allowing for faster access to relevant information.
- "In Progress" Tag: Indicate when a question is under review to better manage customer expectations.
- Additional Reasons for Rejection: Provide clearer communication regarding rejected questions, reducing confusion.
- Edit Reply: Quickly correct or update responses to ensure the information shared is accurate.
- Direct Links to Questions: Effortlessly share or address specific questions with ease.
For eCommerce managers, these features save time and enhance customer engagement. With filtering options, customers can quickly find answers, while the "In Progress" tag boosts transparency. Additionally, editing responses and utilising direct links simplifies managing inquiries, ultimately enhancing trust in your brand.
Contact us today to explore this feature and take your customer interactions to the next level!
Client Pages: Elevate Your Online Presence
At Feefo, we are committed to providing the best possible experience for our clients. We’re thrilled to announce the relaunch of our Feefo client pages, designed to elevate your business's online presence.
- Enhanced UX: A streamlined interface for a better user experience.
- Easier-to-Search Reviews: Potential customers can quickly locate relevant feedback.
- Improved Layout and Flow: A modern design that guides users seamlessly through your page.
For marketing managers, this relaunch offers a prime opportunity to strengthen brand credibility and engagement by showcasing positive reviews and sustainability efforts. The new features enable seamless integration of your Feefo presence with your overall marketing strategy, ultimately boosting customer trust and increasing conversions.
Log in to your Feefo dashboard now to update your client page and maximise your impact!
Marketing Assets: Visually Compelling Graphics
We’re excited to introduce our new customer marketing assets, crafted to help you create eye-catching, high-performing digital ads that align perfectly with the Feefo brand. These assets will elevate your marketing efforts, ensuring your campaigns are both visually compelling and professional.
With these versatile Feefo assets, digital marketing managers can seamlessly integrate Feefo's trusted star ratings into their ads, regardless of design or background. This flexibility ensures campaigns maintain a professional, branded look while reinforcing customer trust through recognisable star ratings—ultimately boosting conversions and engagement.
Download the new Feefo marketing assets today and start creating ads that captivate your audience! If you need assistance, our team is ready to help.
Social Sharing: Made Easy
With Feefo Social Share, you can now easily curate and share reviews directly from the Feefo Hub platform to your social media channels, creating engaging and authentic content that resonates with your audience.
For social media managers, Feefo Social Share simplifies the content creation process, enabling you to quickly turn customer reviews into captivating social media posts. This tool not only saves time but also helps you consistently share trustworthy, user-generated content that increases engagement and builds brand loyalty across platforms.
Ready to elevate your social media strategy? Log in to your Feefo Hub today and start sharing reviews that drive engagement!
Stay tuned for more exciting updates in the coming months as we continue to innovate and enhance the Feefo platform for your success!
