Skip to content
New Feature

Aug 07, 2025

In Mail


In Mail Thumbnail

Collecting valuable feedback shouldn’t be difficult. With In Mail, your customers can share their thoughts instantly, right from their inbox. No extra clicks, no lost responses; just genuine insights that help you improve and grow.

Key Features

  • Embedded Email Forms - Increase response rates by letting customers share their feedback from within their inbox, making it easier for them to complete their review.
  • Mobile-First Design - Never miss valuable feedback; customers can respond easily on any device, wherever they are.
  • Partial Feedback Capture - Capture every response, even if customers don’t finish longer forms. Responses are saved and seamlessly carried over.
  • Customisable Branding - Build trust and recognition by applying your branding to every feedback request.
  • Seamless Experience - Boost engagement with personalised requests that dynamically pull in relevant information for each recipient.
  • Fallback Compatibility - Ensure comprehensive insights by automatically switching to standard collection if embedded forms aren’t supported.
  • Integrated Reporting - Act fast on real-time feedback, available instantly in your Feefo Hub to drive service improvements and growth.

To find out more click here.

Latest Articles

On-Page Widgets 2.0 Customisation Update
Feature Update

On-Page Widgets 2.0 Customisation Update

Customise your reviews with Widgets 2.0 for a seamless brand experience, boosting credibility, engagement, and conversions. Learn how to ge...

August 13, 2025

In Mail
New Feature

In Mail

Improve feedback collection with In Mail’s embedded email forms, mobile-first design, and integrated reporting.

August 07, 2025

Hub Navigation
Feature Update

Hub Navigation

Discover Feefo Hub's streamlined navigation update for easier access to tools and features, launching this September.

July 31, 2025